> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.surfroam.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Getting started with Surfroam eSIM PLUS


### How to Activate Your New Surfroam eSIM PLUS

⚠️ **IMPORTANT:** The **QR code is unique and may be used on a single device.** If you delete the eSIM, you may activate it again on the same device**.**

### **🔹 Before You Begin:**

✔ **Use an UNLOCKED device** that supports eSIM.  
✔ **Ensure a stable Wi-Fi connection** during activation.  
✔ **Temporarily turn OFF all other eSIM data plans** (if present).  
✔ **Update your device software** to the latest version.

Right after receiving your **Surfroam eSIM PLIUS via email**, log in to [MySurfroam](https://my.surfroam.com/) using your registered email.

* Locate the **activation voucher** by tapping the **small SIM chip icon** on the SIM picture.
* **Begin activation.**

![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/find-qr-code_1mxldle.png =400x623)
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### **📱 iOS (iPhone & iPad)**

🎥 **Watch Apple's official eSIM activation video:**  
▶️ [Surfroam eSIM activation on iOS](https://youtu.be/g5j7ILjx-BI?t=145)

#### **Steps to Activate on iPhone:**

1. **Go to**: **Settings** → **Mobile Data (or Cellular)** → **Add Data Plan**.
2. **Scan the QR Code** received in **MySurfroam**.
3. **Turn ON Data Roaming:**
* Go to **Settings** → **Mobile Data** → **Surfroam eSIM**.
* Ensure **Mobile Data is set to Surfroam eSIM**.

 **Turn OFF Wi-Fi** and test your connection.

### **🤖 Android (Samsung, Google Pixel, etc.)**

#### **Steps to Activate on Android:**

1. **Go to**: **Settings** → **Connections** (or **Network & Internet**) → **Mobile Network** → **SIM Card Manager**.
2. **Tap "Add Carrier" or "Add Mobile Plan"** and scan the **QR code**.
3. Once the Surfroam eSIM is registered, **select OK to activate it**.
4. **Set Surfroam eSIM as the preferred data line:**
* Go to **Settings** → **SIM Card Manager** → **Preferred SIM Card**.
* Set **Mobile Data** to **Surfroam eSIM**.

5. **Enable Data Roaming:**
* Go to **Settings** → **Connections** → **Mobile Networks** → **Turn ON Data Roaming**.

**Turn OFF Wi-Fi and test the connection.**