> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.surfroam.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to activate my new eSIM GLOBAL?


### **How to Activate Your New Surfroam eSIM**

⚠️ **IMPORTANT:** The **QR code is unique and for one-time use on a single device.** If you delete the eSIM, you will need a **replacement eSIM.**

### **🔹 Before You Begin:**

✔ **Use an UNLOCKED device** that supports eSIM.  
✔ **Ensure a stable Wi-Fi connection** during activation.  
✔ **Temporarily turn OFF all other eSIM data plans** (if present).  
✔ **Update your device software** to the latest version.

Right after receiving your **Surfroam eSIM via email**, log in to **[MySurfroam](https://my.surfroam.com/)** with your registered email.

* Locate the **activation voucher** by tapping the **small SIM chip icon** on the SIM picture.
* **Begin activation.**

![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/find-qr-code_1mxldle.png =400x623)
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### **📱 iOS (iPhone & iPad)**

🎥 **Watch Apple's official eSIM activation video:**  
▶️ [Surfroam eSIM activation on iOS](https://youtu.be/g5j7ILjx-BI?t=145)

#### **Steps to Activate on iPhone:**

1. **Go to**: **Settings** → **Mobile Data (or Cellular)** → **Add Data Plan**.
2. **Scan the QR Code** received in **MySurfroam**.
3. **Go to**: **Settings** → **Mobile Data** → **Surfroam eSIM** → **Mobile Data Network**.
4. **Set the APN:**
    
* Enter **`globaldata`** (or **`rh`**) in:
        
* **Mobile Data**
        
* **LTE**
        
* **Hotspot** (if available)
    
* **Delete any username and password fields**.

📷 **Example APN Settings on iOS:**  
![APN globaldata iOS](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/apn-globaldata-iospng_1a2nr1m.png =300x341)

🎥 **How to set APN on iOS:**  
▶️ [How to set APN](https://youtu.be/-lQuQr9L5ec)

5. **Turn ON Data Roaming:**
    
* Go to **Settings** → **Mobile Data** → **Surfroam eSIM**.
    
* Ensure **Mobile Data is set to Surfroam eSIM**.
    
* **Turn OFF Wi-Fi** and test your connection.

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### **🤖 Android (Samsung, Google Pixel, etc.)**

#### **Steps to Activate on Android:**

1. **Go to**: **Settings** → **Connections** (or **Network & Internet**) → **Mobile Network** → **SIM Card Manager**.
2. **Tap "Add Carrier" or "Add Mobile Plan"** and scan the **QR code**.
3. Once the Surfroam eSIM is registered, **select OK to activate it**.
4. **Set Surfroam eSIM as the preferred data line:**
    
* Go to **Settings** → **SIM Card Manager** → **Preferred SIM Card**.
    
* Set **Mobile Data** to **Surfroam eSIM**.
5. **Enable Data Roaming:**
    
* Go to **Settings** → **Connections** → **Mobile Networks** → **Turn ON Data Roaming**.
6. **Set the APN:**
    
* **Go to**: **Settings** → **Mobile Network** → **Access Point Names (APN)**.
    
* **Create a new APN:**
        
* **APN:** `globaldata` *(or `rh`)*
        
* **Do not change any other fields**.
    
* **Save and activate the APN**.
7. **Turn OFF Wi-Fi and test the connection.**

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### **🔗 Helpful Links**

✅ [How to set country or IMSI on my eSIM](https://help.surfroam.com/en/article/how-to-set-country-on-my-esim-10pyfcv)
✅ [How to set APN](https://help.surfroam.com/en/article/how-to-set-apn-l1lpl8/)

After completing these steps, your **Surfroam eSIM should be activated and ready to use!** 🚀