> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.surfroam.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to transfer my eSIM to a new device?


### **How to Transfer Your Surfroam eSIM to a New Device**

⚠️ **IMPORTANT NOTICE:**

* **Surfroam eSIM QR codes are unique** and can only be used **on a single device**.
* However, if you **delete the eSIM**, it may be reactivated on the **SAME DEVICE.**
* For every **NEW phone (device)**, you need a new eSIM profile, which will require a **new eSIM.**

### **🔄 Reactivating Surfroam eSIM on the Same Device**

If you accidentally removed your Surfroam eSIM and need to **reactivate it on the same device**:

1. **Go to** **Settings** → **Mobile Data** (or **Cellular**) → **Add Data Plan**.
2. **Rescan the original QR code** (if available).
3. If the QR code is no longer available, you will need to **order a new eSIM**.

### **🔄 Transferring Surfroam eSIM to a New Device**

If you need to use your eSIM on **a different device**, follow these steps:

1️⃣ **Purchase a ** [New Surfroam eSIM](https://surfroam.com/products/surfroam-esim?variant=50062913241431) , or **contact Surfroam Support Team via chat** or email **support@surfroam.com.**

2️⃣ **Activate the New eSIM on Your Device.**

3️⃣ **Balance Transfers:**

* If your previous eSIM has a balance, we will **transfer it to your new eSIM > Contact us via chat or at support@surfroam.com**
* ****For any issues, contact **Surfroam Support**. 🚀