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# I get MMI code problem message


### **MMI Code Problem – Troubleshooting Steps**

If you receive an **MMI code problem message**, please follow these steps to resolve it:

1. **Set Carrier/Network Selection to Automatic**
    
    
* Go to **Settings** → **Mobile Network** → **Network Selection**
    
* Ensure **Automatic** is enabled
2. **Enable Data Roaming**
    
    
* Go to **Settings** → **Mobile Network** → **Data Roaming**
    
* Ensure **Data Roaming is ON**
3. **Set Preferred Network Type to 3G/4G**
    
    
* Go to **Settings** → **Mobile Network** → **Preferred Network Type**
    
* Select **3G/4G** (or **LTE**, if available)
4. **Reset and Configure APN**
    
    
* **Delete all existing APN records**
    
* Create a **new APN** with the following settings:
        
* **APN:** `globaldata` *(one word, all lowercase)*
    
* **Do not change any other fields**
5. **Restart Your Device**
    
    
* Turn your phone **OFF and ON**
    
* Check your connection

If the issue persists, try **toggling Airplane Mode ON/OFF** and test your connection again.