> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.surfroam.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Lost My Phone with Surfroam eSIM – What Should I Do?


### **I Lost My Phone with Surfroam eSIM – What Should I Do?**

If you lost your phone with an **active Surfroam eSIM**, please note:

* **Surfroam eSIM is a digital profile** that **cannot be transferred to another device** once activated.
* **A new eSIM is required** to continue using Surfroam.

### **How to Recover Your Balance**

If your **previous balance is still valid**, we can **transfer it to your new eSIM** after purchase.

📌 **Get a new eSIM here:**  
🔗 [I need a new Surfroam eSIM](https://surfroam.com)

For further assistance, please **contact Surfroam Support**. 🚀