> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.surfroam.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is MySurfroam?

All future services use a new **MySurfroam** application exclusively.

What's new you may do using the **MySurfroam** application:
1. Purchase a new Surfroam eSIM or SIM card.
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/buy-esim_xbfs1v.png =300x468)
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/select-device_rc5oa.png =300x467)
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/confirm-device_tiv348.png =300x468)

2. Balance check and reload
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12522_zwsqyt.png =300x468)
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12404_dx4cx0.png =300x467)

4. Find a QR code to set up your new eSIM
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-20-at-19234_1lhz2fq.png =300x514)

5. Find setup memo
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/set-up-instruction_119asma.png =300x467)

6. Find here all actual rates and coverage list
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-20-at-19213_uzcu27.png =300x504)
![](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-20-at-19201_1dqw516.png =300x493)


**You may purchase a new eSIM or SIM, and it attaches to your application MySurfroam. If your old balance is still valid, we will gladly transfer it on top of the new eSIM initial balance.**

**Surfroam is a prepaid roaming data service and does not offer calls and text services.**