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All about Surfroam support
Troubleshooting connectivity problems
Please check the following before contacting us for help: Mobile device is turned on SIM card is installed correctly into SLOT 1 Current balance is positive Mobile device is receiving a mobile network signal. Cellular data settings for your device are correct: • Cellular Data ON • Data Roaming ON • APN set to "globaldata" (without quotation marks) Turn your mobile device OFF and back ON Test your connection by opening a web browser on your device and attemp
I get message "Emergency calls only"
That message means that your device does not register in any mobile network. Please check the next steps: Surfroam SIM placed into SLOT 1 Country you are in is one of our countries of coverage You have an unlocked GSM (2G/3G) mobile device Turn your phone OFF and turn it back ON Make sure your phone set to search for a network automatically Network type set to 3G APN set to globaldata, delete all APN records if present.
I get MMI code problem message
Please check next steps: Carrier/network selection set to automatic Data roaming is enabled Preferred network type set to 3G/4G Delete all APN records you have present and make a new one APN globaldata (one word small letters) Please DO NOT CHANGE any other fields. Proceed to end Restart your phone and check connection
My Surfroam SIM loses network connection
The device is most likely set to an LTE network mode. With LTE devices, we recommend setting the network mode to 3G for a more stable network connection. You can check/adjust this device setting as follows: Android: Go to Settings > More networks / settings > Mobile networks > Network mode > set to 3G/2G auto mode or GSM/WCDMA (not 4G/3G/2G auto mode or LTE/GSM/WCDMA) iOS: Go to Settings > Mobile Data > Mobile data Options > Voice & Data > set to 3G (not LTE or 4G) Windows: Go to Settings > mobi
I see reception and career name, but I can't surf the internet
If you are getting a message like “Could not activate cellular data network. You are not subscribed to a cellular data service.” this means that you have a network connection, but your mobile device cannot initialize mobile data connection. Please check that the settings are correct: Flight mode is OFF Mobile (Cellular) Data is ON Data Roaming is ON Access Point Name (APN) is set to globaldata – this is really important On iOS 8 devices, EU Internet is OFF Turn your mobil
I get message "SIM is not accepted"
That message in your Android phone means your phone locked to be used with local operators or may be used in a local region only. To unlock it, you have two ways: Insert local original EU SIM card and make one long call (5 minutes as a minimum) to any local EU mobile number. It will unlock it. Ask the original provider or device Manufacturer customer support a special unlocking code. After unlocking your Surfroam SIM will work on your phone. NB! To use Surfroam SIM, you need to have an