Troubleshooting Surfroam eSIM PLUS connection

Before contacting us for help, please check the following:

1. Ensure your device is correctly configured

Your mobile device is receiving a network signal.
Your Surfroam eSIM PLUS is the only active SIM (disable other SIMs/eSIMs).
Cellular data settings are correct:
Cellular Data: ON
Data Roaming: ON

2. Check your eSIM balance

Ensure your balance is positive via MySurfroam or surfroam.com before attempting to connect.

3. Restart and test your connection

Turn your device OFF and back ON.
Test your connection by opening a web browser and visiting any website.

4. Verify APN settings

Ensure the APN is a plus

5. Refresh your connection

Restart your phone or toggle Airplane Mode ON/OFF.
Test your connection again by visiting surfroam.com.

Still no internet connection?

If you have followed all steps and still cannot connect, please contact us with the following details:

Your location
Your device’s make and model
Your email address
Your Surfroam eSIM PLUS number or ICCID
A brief description of the issue

Updated on: 13/05/2025