Troubleshooting Surfroam eSIM PLUS connection

Before contacting us for help, please check the following:

1. Ensure your device is correctly configured

• Your mobile device is receiving a network signal.
• Your Surfroam eSIM PLUS is the only active SIM (disable other SIMs/eSIMs).
• Cellular data settings are correct:
• Cellular Data: ON
• Data Roaming: ON

2. Check your eSIM balance

Ensure your balance is positive via MySurfroam or surfroam.com before attempting to connect.

3. Restart and test your connection

• Turn your device OFF and back ON.
• Test your connection by opening a web browser and visiting any website.

4. Verify APN settings

• Ensure the APN is a plus

5. Refresh your connection

• Restart your phone or toggle Airplane Mode ON/OFF.
• Test your connection again by visiting surfroam.com.

Still no internet connection?

If you have followed all steps and still cannot connect, please contact us with the following details:

• Your location
• Your device’s make and model
• Your email address
• Your Surfroam eSIM PLUS number or ICCID
• A brief description of the issue

Updated on: 13/05/2025