Q: Is my balance expire?

<p>According to the <a href="https://surfroam.com/policies/terms-of-service">Surfroam Terms and Conditions</a>, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to a next year. </p> <p>Anytime you may check your Surfroam balance expiration date in the <a href="https://surfroam.com/pages/sim-dashboard">SIM Dashboard</a>.</p>

Question 1

Do I need to activate Surfroam SIM upon receiving?

Accepted Answer

Surfroam SIM comes ready to use. First registration in mobile network activates auto setup process. Please wait up to 7 minutes to be sure that process is complete.

Surfroam SIM has an unlimited lifetime. The initial balance is valid for one year (365 days) from the purchase date.

Question 2

Getting connected in USA

Accepted Answer

Some devices have issues with automatic network registration and profile change in the USA.

Please do next:

**Android: ** Go to Applications > SIM Services or SIM Toolkit (will be a new app between your other apps with icon like a SIM Chip named SIM APPLICATIONS, PROFILES, TOOLS or TOOLKIT) **iOS: ** Go to Settings > Phone > SIM Applications Windows: Settings > mobile + SIM > SIM settings > SIM applications Non-smartphones: Go to the main menu of the device > select SIM Services or SIM Toolkit Go to Location menu and choose *GLOBAL

Wait few minutes and try connection.

In the USA we got coverage in AT&T network, the speed may vary depending on your current location.

Question 3

What is Surfroam?

Accepted Answer

Finally, the Internet becomes borderless.

The Surfroam is a prepaid global internet roaming service for frequent and professional travellers to help them be connected everywhere and anytime. Surfroam service is economical, easy to use, with no contract nor hidden fees.

Worldwide 2G/3G/4G compatibility with low rate coverage from Є0.01 per MB in over 200 countries, making the Surfroam the must-have service for travellers who wish to maximize their budget and not worry about it being extorted by their current multiple local SIM deals.

Surfroam.com website offers complete information, including the service FAQ, delivery options, online orders tracking, helpful blog tips and tricks for travellers, rates for internet connection in all covered countries and instant customer care.

Get continuous internet access in foreign locations with our fantastic products!

Question 4

How can I check my balance?

Accepted Answer

You may check your current Surfroam balance in a few ways:

In SIM Dashboard

SIM: use your Surfroam SIM number and PUK code eSIM: use your Surfroam eSIM number and CC code

Dial: *187# and press Call
Ask Support Team online

Question 5

Is my balance expire?

Accepted Answer

According to the Surfroam Terms and Conditions, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to a next year.

Anytime you may check your Surfroam balance expiration date in the SIM Dashboard.

Question 6

Getting started with my Surfroam SIM

Accepted Answer

You need to install the Surfroam SIM into your unlocked mobile device and configure it to use the Surfroam service. Please follow simple instruction below:

Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that Automatic Carrier Selection switch is ON
Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:

- iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings > Cellular > Cellular Data Options > Cellular Network •Settings > Mobile Data > Mobile Data Options > Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present.

- Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Internet information please enter: Name: globaldata APN: globaldata Proceed to end and resta

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