Q: How to check eSIM or SIM balance?

For actual Surfroam eSIM numbers starting from 88* and SIM numbers starting from 8** , please use our application <a href="https://my.surfroam.com">My Surfroam</a> ${youtube}<a href="hKTvYwFPMRk">How to check balance?</a> <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12522_xa56mz.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12404_cvm6fv.png" alt="" />

Q: How to set APN?

${color}[#000000](Android ) Go to: Connections -&gt; Mobile Networks -&gt; Access Point Names. Set Surfroam APN for Surfroam eSIM. <pre><code>Name: **globaldata** APN: **globaldata** </code></pre> DO NOT CHANGE any OTHER fields DO NOT CHANGE or enter APN type Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection. iOS Go to: Settings &gt; Mobile Data (Cellular) &gt; DATA PLANS (Surfroam eSIM) &gt; Mobile Data Network Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available DELETE username and password. ${youtube}<a href="-lQuQr9L5ec">How to set APN</a> Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection. Reference screenshot: <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/apn-globaldata-iospng_1a2nr1m.png" alt="APN globaldata iOS" /> | <a href="https://help.surfroam.com/en/article/how-to-set-country-on-my-esim-10pyfcv">How to set country or IMSI on my eSIM</a> | <a href="https://help.surfroam.com/en/article/how-to-set-apn-l1lpl8/">How to set APN</a> | <a href="https://help.surfroam.com/en/article/getting-connected-in-usa-o8bfl5/">Getting connected in the USA</a>

Q: Getting started with my Surfroam SIM

Please follow the <a href="https://surfroam.com/pages/guide">Quick Start Guide</a>. You need to install the Surfroam SIM into your unlocked mobile device and configure it to use the Surfroam service. Please follow simple instruction below: <ol> <li>Make sure that there are enough funds on your Surfroam SIM balance</li> <li>Ensure that the power is turned off on your device</li> <li>Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device</li> <li>Check that Mobile data service is Activated</li> <li>Set mobile data type to 3G or AUTO (2G/3G/4G)</li> <li>Check that Data Roaming service is Activated</li> <li>Check that Automatic Carrier Selection switch is ON</li> <li>Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:</li> </ol> - iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings &gt; Cellular &gt; Cellular Data Options &gt; Cellular Network •Settings &gt; Mobile Data &gt; Mobile Data Options &gt; Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present. - Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Internet informati

Question 1

How to activate my new eSIM?

Accepted Answer

|| !!! The QR code is unique and is applicable for just one-time use on one device only. If you delete it, you will need the replacement eSIM.

Right after you receive the Surfroam eSIM to your email, please login into the MySurfroam application with your customer email. You will find an activation voucher right in the application: tap the small CHIP icon on the SIM picture. Then begin activation.

• Turn OFF all existing eSIM profiles if present

• Make sure you have a strong Wi-Fi signal and turn Wi-Fi ON

• Ensure that your device has the latest software version that supports an eSIM

1. iOS

Please watch the Apple instruction video first:

${youtube}How to activate an eSIM on your iPhone | Apple Support

And begin activation process: • Go to Settings > Mobile Data (Cellular) > Data plans > add Data plan

• Scan QR code

• Go to Settings > Mobile Data (Cellular) > DATA PLANS (Surfroam eSIM) > Mobile Data Network

• Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available DELETE username and password.

APN globaldata iOS

${youtube}How to set APN

• Turn ON Roaming Make sure Mobile Data is set to Surfroam eSIM Tur

Question 2

Getting connected in USA

Accepted Answer

Please reset APN, restart your phone and check your connection.

If that does not work, please set the location to IMSI 22 using manual mode, restart your phone, set APN globaldata and check connection.

TO SET LOCATION IMSI using iOS: Please go to Mobile Data -> Surfroam eSIM -> SIM Applications. You will see the following menu:

Country
Mode
ICCID

select *Mode > set it to *Manual > set *IMSI 22 from the list.

restart your phone, set APN globaldata and check connection.

TO SET LOCATION IMSI using Android: Please go to your phone applications screen, and find the new Application "SIM Toolkit” (application appears on your phone applications screen with an icon looks like a SIM chip, and may have different names, like SIM Applications, Profiles or Tools) Start it. You will see the following menu:

Country
Mode
ICCID

select *Mode > set it to *Manual > set *IMSI 22 from the list.

restart your phone, set APN globaldata and check connection.

| How to set country or IMSI on my eSIM

| How to set APN

| Getting connected in the USA

Question 3

How to check eSIM or SIM balance?

Accepted Answer

For actual Surfroam eSIM numbers starting from 88* and SIM numbers starting from 8** , please use our application My Surfroam

${youtube}How to check balance?

Question 4

How to set APN?

Accepted Answer

${color}[#000000](Android ) Go to: Connections -> Mobile Networks -> Access Point Names. Set Surfroam APN for Surfroam eSIM.

Name: **globaldata**
APN: **globaldata**

DO NOT CHANGE any OTHER fields DO NOT CHANGE or enter APN type

Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.

iOS

Go to: Settings > Mobile Data (Cellular) > DATA PLANS (Surfroam eSIM) > Mobile Data Network

Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces)

into sections Mobile Data, LTE and Hotspot if available

DELETE username and password.

${youtube}How to set APN

Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.

Reference screenshot:

APN globaldata iOS

| How to set country or IMSI on my eSIM

| How to set APN

| Getting connected in the USA

Question 5

How to set country?

Accepted Answer

For Android:

Browse your applications on the phone screen. You will find a new app SIM Applications. Usually, it has an icon with a small gear. SIM applications appear after Surfroam eSIM is activated or turned ON.

Start it, and you will see the menu:

*** Country ** *** Mode ** * ICCID

Please choose the Country section, and select the country name you are located in now.

Toggle ON/OFF aeroplane mode, or restart your phone. Wait for a constant network signal and check the connection.

2. For iOS:

Please go to Mobile Data -> Surfroam eSIM -> SIM Applications. You will see the following menu:

*** Country ** *** Mode ** * ICCID

Please go to the *Country section and select your current country name.

You may do the same another way:

Please go to MySurfroam, tap to Rates section and find your current location country. You will find the corresponding IMSI number. Remember it.

Go to SIM Applications (described above) select *Mode > set it to *Manual > set correct *IMSI from the list.

Toggle ON/OFF aeroplane mode, or restart your phone. Wait for a constant network signal and check the connection.

| How to set country or IMSI on my eSIM

| [How to set APN](https://help.surfroam.com/en/article/how-to-set-apn-l

Question 6

Getting started with my Surfroam SIM

Accepted Answer

Please follow the Quick Start Guide.

You need to install the Surfroam SIM into your unlocked mobile device and configure it to use the Surfroam service. Please follow simple instruction below:

Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that Automatic Carrier Selection switch is ON
Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:

- iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings > Cellular > Cellular Data Options > Cellular Network •Settings > Mobile Data > Mobile Data Options > Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present.

- Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Internet informati

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