Q: Is my balance expire?

<p>According to the <a href="https://surfroam.com/policies/terms-of-service">Surfroam Terms and Conditions</a>, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to a next year. </p> <p>Anytime you may check your Surfroam balance expiration date via <a href="https://my.surfroam.com">My Surfroam</a> or <a href="https://surfroam.com/pages/sim-dashboard">SIM Dashboard</a>.</p>

Question 1

Getting connected in USA

Accepted Answer

Some devices have issues with automatic network registration and profile change in the USA.

Please go to:

**on Android: ** Applications > SIM Services or SIM Toolkit (will appear a new app between your other apps with icon like a SIM Chip named SIM APPLICATIONS, PROFILES, TOOLS or TOOLKIT) **on iOS: ** Settings > Mobile Data > SIM Applications on Windows: Settings > mobile + SIM > SIM settings > SIM applications on Non-smartphones: Main menu of the device > select SIM Services or SIM Toolkit

Tap to Location menu
Tap on *GLOBAL
Wait few minutes and try connection.

In the USA we got coverage in AT&T network, the speed may vary depending on your current location.

Question 2

How can I check my balance?

Accepted Answer

You may check your current Surfroam SIM balance in a few ways:

Question 3

How to activate my new eSIM?

Accepted Answer

!!! The QR code is unique and is applicable for just one-time use on one device only. If you delete it, you will need the replacement eSIM.

Right after you receive the Surfroam eSIM to the provided email, please login into you MySurfroam application. You will find an activation voucher right in the application: tap to the small CHIP icon on the SIM picture. Then begin activation.

• Turn OFF all existing eSIM profiles if present

• Make sure you have a strong Wi-Fi signal and turn Wi-Fi ON

• Ensure that your device has the latest software version that supports an eSIM

1. iOS

Please watch the Apple instruction video first:

${youtube}How to activate an eSIM on your iPhone | Apple Support

And begin activation process: Go to your iPhone Settings > Mobile Data (Cellular) > Data plans > add Data plan scan QR code

Next, Go to Settings > Mobile Data (Cellular) > DATA PLANS (Surfroam eSIM) > Mobile Data Network and Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available DELETE username and password.

APN globaldata iOS

${youtube}How to set APN

Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.

*

Question 4

Is my balance expire?

Accepted Answer

According to the Surfroam Terms and Conditions, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to a next year.

Anytime you may check your Surfroam balance expiration date via My Surfroam or SIM Dashboard.

Question 5

I would like to transfer my eSIM to a new device

Accepted Answer

Surfroam eSIM is a digital service, and once successfully activated and used on your device, can not be reactivated on another device. Purchasing a new eSIM, we complimentary transfer your old balance - if is still valid - to the new eSIM initial balance.

ATTENTION! **The QR code is unique and is applicable for just one-time use on one device only. ** **Once scanned, please ensure you complete the process of adding the Data Plan. ** Please DO NOT select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile.

Question 6

What is Surfroam?

Accepted Answer

Well, we have all been there. We were travelling to a foreign land and finding it very hard to access the internet. You find yourself either with no internet for days or with insanely expensive service. Today, many businesses, communications both personal and professional, are being carried out on the internet. It is not only frustrating but also brings loss to stay out of touch with the global world.

We all believe in miracles. That's why Surfroam where made.

The Surfroam is a pay as you go data roaming service. It is catered towards frequent and professional travellers to help them make the best of their money by providing a service that is easy to use, instantly ready, all with no contract and no hidden fees.

Worldwide 3G/4G/5G compatibility with low rate coverage from Є0.01 per MB in over 200 countries makes the Surfroam the must-have service for travellers who wish to maximize their budget and not worry about being extorted by their current multiple local SIM deals.

The goal of Surfroam is to provide a product and an affordable service that will help professional travellers to maximize their money and experience. Surfroam gives a more comfortable and efficient service than their current home or local offers, especially on long or frequent trips. Surfroam is here to help, contribute to a much more efficient future, assist customers in replacing their current expensive roaming with a much more budget-friendly service without borders where internet connectivity is poss

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