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Balance check and top-up
How to check, top-up (recharge) Surfroam balance
How to check eSIM or SIM balance?
For actual Surfroam eSIM numbers starting from 88****** and SIM numbers starting from 8******* , please use our application My Surfroam
Surfroam balance expiration
According to the Surfroam Terms and Conditions, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to the next year. Anytime you may check your Surfroam balance expiration date via MySurfroam.
How can I recharge my balance?
Surfroam balance recharge available in MySurfroam customer space. When funds arrive at our account your top-up order is processed instantly, it takes from 5 minutes to a few days, depending on the payment type: Visa/Master cards - from 5 minutes to 25 minutes PayPal - up to 1 hour BitCoin transaction - up to a few hours
How can I check my usage?
Please use your device's mobile data usage statistic to check your roaming data usage. You may compare summary results with your balance spending anytime using MySurfroam. In addition, you may get monthly detailed usage statements by request.
How can I understand my usage history?
Every time you start using an internet connection, a new data session starts, and depending on network conditions, some funds are reserved. Data sessions may last long, like few days in raw. It is interrupted by device switching off, location change, etc. Surfroam usage records reflect completed, closed data session records only. In time you check balance, you may get a few active data sessions in progress. You need to end all data sessions to get the entire exact history, so please stop usage
Is it possible to auto-recharge my balance?
We work on My Surfroam update to save your payment method and provide auto-recharge in near future. At this time, Surfroam balance recharge is available in a few ways: My Surfroam Surfroam Web Store Enter your Surfroam number, choose a needed amount and proceed to checkout. When funds arrive at our account your top-up order is processed instantly, it takes from 5 minutes to a few day
Why I've got zero on my balance?
It seems like your Surfroam initial balance has been spent entirely, or the validity period expired, and the balance became zero. According to the Surfroam Terms and conditions, every initial balance is valid for one year (365 days) from the initial purchase/recharge date. The next recharge prolongs this period to the following year. Anytime you can log in to My Surfroam and check your Surfroam balance expiration date. You may prolong your Surfroam balance during t
eSIM is accidentally erased or not properly activated SIM is lost or stolen Outdated eSIM or SIM **According to the Surfroam Terms and Conditions, every initial balance is valid for one year from the purchase date, and the next recharge will prolong this period to the next year. ** **Balance may be prolonged during the validity period only by