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Balance check and top-up
How to check, top-up (recharge) Surfroam balance
Is my balance expire?
According to the Surfroam Terms and Conditions, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to a next year. Anytime you may check your Surfroam balance expiration date via My Surfroam or SIM Dashboard.
How can I recharge my balance?
Surfroam balance recharge available in a few ways: My Surfroam Surfroam Web Store Enter your Surfroam number, choose needed amount and proceed to checkout. When funds arrive at our account your top-up order processed instantly, it takes from 5 minutes to a few days, depending on a payment type: Visa/Master cards - from 5 minutes to 25 minutes PayPal - up to 1 hour BitCoin transaction - up to few hours
How can I check my usage?
Please use your device mobile data usage statistic to check your roaming data usage. You may compare summary results with your balance spendings anytime using My Surfroam. In addition, you may get monthly detailed usage statements by request.
How can I understand my usage history?
Every time you start using an internet connection, a new data session starts, and depending on network conditions, some funds are reserved. Data sessions may last long, like few days in raw. It is interrupted by device switching off, location change, etc. Surfroam usage records reflect completed, closed data session records only. In time you check balance, you may get a few active data sessions in progress. You need to end all data sessions to get the entire exact history, so please stop usage
Why I've got zero on my balance?
It seems like your Surfroam initial balance has been spent entirely, or the validity period expired, and the balance became zero. According to the Surfroam Terms and conditions, every initial balance is valid for one year (365 days) from the initial purchase/recharge date. The next recharge prolongs this period to the following year. Anytime you can log in to My Surfroam and check your Surfroam balance expiration date. You may prolong your Surfroam balance during t
Is it possible to auto-recharge my balance?
We work on My Surfroam update to save your payment method and provide auto-recharge in near future. At this time, Surfroam balance recharge available in a few ways: My Surfroam Surfroam Web Store Enter your Surfroam number, choose needed amount and proceed to checkout. When funds arrive at our account your top-up order processed instantly, it takes from 5 minutes to a few days, depen