Balance transfer
Balance Transfer Policy
In certain cases, Surfroam offers a complimentary balance transfer to ensure uninterrupted service. We may transfer your remaining valid balance in the following situations:
- eSIM was accidentally erased or not properly activated
- Lost or stolen phone/device
- Your eSIM or SIM is outdated and requires replacement
- You have a new device and a new eSIM
Please get in touch with our support team via chat or support@surfroam.com.
Updated on: 11/05/2025
Thank you!