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How to pay us
How can I get an invoice for my purchase?
By your request, we issue invoices for: VAT registered company (VAT is calculated and placed inside the final price) Please make sure that in this case, you have paid using a Company's PayPal account or the Company's bank card not-VAT registered company In this case, we additionally add the country VAT, in which your company is registered. Individual person. You may get an invoice in a few ways: send a request to firstname.lastname@example.org leave a note on your order (
How can I pay for my orders?
We accept PayPal, Bitcoin, Visa, MasterCard and American Express online payments. In addition, we provide our bank account details for International Bank Transfer and SEPA payments.
I get "Bad Request" or "Do not honour" message
If you use any bank card payment and it is not complete, that means your bank card issuer does not support 3D secure payments. Starting from December 2020, all international payments should be executed with a security code confirmation only. You may contact your bank and ask for a secure payment feature enabling and ask if it supports Strong customer authentication (SCA). Otherwise, please use any other payment method like PayPal, Bitcoin, TransferWise and bank transfer. Please do next: E
Do I have to pay dormant fee?
Surfroam has per MB charges only, no other charges such as monthly fees are included. As you use your balance, you need to recharge your balance and use it as you need.
Do you collect taxes?
We do not take any extra charges, including or excluding any taxes. If you use the service for private purposes, you do not have any duties also. As a legal entity, we have to include such claims for any parties, including companies who will account for and pay any possible taxes or obligations in their countries. We cannot know all taxes rules for all countries globally. Maybe in some countries, some local dictator wants some taxes. Maybe not.
I got message "3000: Do not Honour"
It means, that the cardholder’s bank declined the payment for an unspecified reason. Please contact the bank and ask for the transaction to go through.