Balance transfer

**Balance Transfer Policy**

In certain cases, Surfroam offers a complimentary balance transfer to ensure uninterrupted service. We may transfer your remaining valid balance in the following situations:

eSIM was accidentally erased or not properly activated
Lost or stolen phone/device
Your eSIM or SIM is outdated and requires replacement
You have a new device and a new eSIM

Please get in touch with our support team via the chat or support@surfroam.com.

Updated on: 13/03/2025