Android
Go to:
Connections -> Mobile Networks -> Access Point Names.
Set Surfroam APN for Surfroam eSIM.
Name: globaldata
APN: globaldata
DO NOT CHANGE any OTHER fields
DO NOT CHANGE or enter APN type
Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.
iOS
Go to:
Settings > Mobile Data (Cellular) > DATA PLANS (Surfroam eSIM) > Mobile Data Network
Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces)
into sections Mobile Data, LTE and Hotspot if available
DELETE username and password.
Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.
Reference screenshot:

Go to:
Connections -> Mobile Networks -> Access Point Names.
Set Surfroam APN for Surfroam eSIM.
Name: globaldata
APN: globaldata
DO NOT CHANGE any OTHER fields
DO NOT CHANGE or enter APN type
Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.
iOS
Go to:
Settings > Mobile Data (Cellular) > DATA PLANS (Surfroam eSIM) > Mobile Data Network
Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces)
into sections Mobile Data, LTE and Hotspot if available
DELETE username and password.
Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.
Reference screenshot:

Updated on: 09 / 02 / 2022