For Android:
Browse your applications on the phone screen.
You will find a new app SIM Applications.
Usually, it has an icon with a small gear.
SIM applications appears after Surfroam eSIM is activated or turned ON.

Start it, and you will see the menu:
* Country
* Mode
* ICCID
Please choose the Country section, and select the country name you are located in now.
Toggle ON/OFF aeroplane mode, or restart your phone.
Wait for a constant network signal and check the connection.
2. For iOS:
Please go to Mobile Data -> Surfroam eSIM -> SIM Applications.
You will see the following menu:
* Country
* Mode
* ICCID
Please go to *Country section and select your current country name.
You may do the same another way:
Please go to my.surfroam.com - MySurfroam, tap to Rates section and find your current location country.
You will find the corresponding IMSI number. Remember it.
Go to SIM Applications (described above)
select *Mode >
set it to *Manual >
set correct *IMSI from the list.
Toggle ON/OFF aeroplane mode, or restart your phone.
Wait for a constant network signal and check the connection.
Browse your applications on the phone screen.
You will find a new app SIM Applications.
Usually, it has an icon with a small gear.
SIM applications appears after Surfroam eSIM is activated or turned ON.

Start it, and you will see the menu:
* Country
* Mode
* ICCID
Please choose the Country section, and select the country name you are located in now.
Toggle ON/OFF aeroplane mode, or restart your phone.
Wait for a constant network signal and check the connection.
2. For iOS:
Please go to Mobile Data -> Surfroam eSIM -> SIM Applications.
You will see the following menu:
* Country
* Mode
* ICCID
Please go to *Country section and select your current country name.
You may do the same another way:
Please go to my.surfroam.com - MySurfroam, tap to Rates section and find your current location country.
You will find the corresponding IMSI number. Remember it.
Go to SIM Applications (described above)
select *Mode >
set it to *Manual >
set correct *IMSI from the list.
Toggle ON/OFF aeroplane mode, or restart your phone.
Wait for a constant network signal and check the connection.
Updated on: 15 / 03 / 2022