I lost my phone with the eSIM inside

**I Lost My Phone with Surfroam eSIM – What Should I Do?**

If you lost your phone with an active Surfroam eSIM, please note:

Surfroam eSIM is a digital profile that cannot be transferred to another device once activated.
A new eSIM is required to continue using Surfroam.

**How to Recover Your Balance**

If your previous balance is still valid, we can transfer it to your new eSIM after purchase.

📌 Get a replacement eSIM here:
🔗 I need a new Surfroam eSIM

For further assistance, please contact Surfroam Support. 🚀

Updated on: 18/02/2025