I get "Bad Request" or "Do not honour" message

**Payment Not Completed: 3D Secure & SCA Requirements**

If your bank card payment fails to complete, it likely means that your card issuer does not support 3D Secure (3DS) authentication or Strong Customer Authentication (SCA).

**Why Did My Payment Fail?**

Since December 2020, international payments must be verified with a security code confirmation (such as a one-time password or biometric authentication). If your bank does not support 3D Secure or SCA, your payment may be declined.

**How to Fix This Issue:**

Enable 3D Secure / SCA on Your Card – Contact your bank and request activation of secure online paymentsand Strong Customer Authentication (SCA).
Use an Alternative Payment Method – If your card does not support 3D Secure, try paying via PayPal, Bitcoin, Wise (formerly TransferWise), or bank transfer.
Adjust Browser Settings:

Enable cookies, pop-ups, and redirect windows.

Clear your browser cache and history.

Use a supported browser: Google Chrome, Safari, or Firefox.
Ensure a Secure Internet Connection – Avoid public Wi-Fi when making payments.

**Why Is This Happening?**

Due to the Revised Payment Services Directive (PSD2), all electronic payments within the EU and many other regionsrequire Strong Customer Authentication (SCA). If your bank has not implemented these security measures, your card payments may be rejected until compliance is enabled.

If you continue experiencing issues, please try another payment method or contact us for further assistance.

Updated on: 18/02/2025