Getting started with my Surfroam SIM
Please follow the Quick Start Guide.
You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service.
Please follow simple instruction below:
Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that Automatic Carrier Selection switch is ON
Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:
- iOS
If you have an iPhone or iPad, you can view your APN settings in one of the following locations:
•Settings > Cellular > Cellular Data Options > Cellular Network
•Settings > Mobile Data > Mobile Data Options > Mobile Data Network
Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available.
Delete username and password if present.
- Android
If you have an Android device, please find your model at instruction portal:
https://www.helpforsmartphone.com/econet/en/devices/
Choose Set up Internet and follow the instruction step by step
On step Enter Internet information please enter:
Name: globaldata
APN: globaldata
Proceed to end and restart your device
Turn Wi-Fi OFF
Your device is now configured to use Surfroam for mobile data. You may have to wait up to 5 minutes for the SIM card, local network and the Surfroam service provider to update each other to allow you to use local data for the first time in a new country.
It's a good idea to check any apps you have running for those that are using push notifications or mobile data, turning off any that are unnecessary. This will reduce the amount of mobile data you'll be using. Email and social media apps often use data in the background.
Then constant 3G mark/signal appears in status bar please check your connection, for example, open internet browser and check google.com
Troubleshooting:
If a 3G signal is not come up, or some error is shown on a screen during network search, or no connection in browser, please do next: go to carrier / network selection and switch it to manual mode (turn off auto), then wait to get list of available networks. Then choose few networks one by one. After few tries please switch carrier/network selection mode back to auto and wait few minutes to get constant signal, then check connection, for example open internet browser and check google.com
You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service.
Please follow simple instruction below:
Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that Automatic Carrier Selection switch is ON
Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:
- iOS
If you have an iPhone or iPad, you can view your APN settings in one of the following locations:
•Settings > Cellular > Cellular Data Options > Cellular Network
•Settings > Mobile Data > Mobile Data Options > Mobile Data Network
Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available.
Delete username and password if present.
- Android
If you have an Android device, please find your model at instruction portal:
https://www.helpforsmartphone.com/econet/en/devices/
Choose Set up Internet and follow the instruction step by step
On step Enter Internet information please enter:
Name: globaldata
APN: globaldata
Proceed to end and restart your device
Turn Wi-Fi OFF
Your device is now configured to use Surfroam for mobile data. You may have to wait up to 5 minutes for the SIM card, local network and the Surfroam service provider to update each other to allow you to use local data for the first time in a new country.
It's a good idea to check any apps you have running for those that are using push notifications or mobile data, turning off any that are unnecessary. This will reduce the amount of mobile data you'll be using. Email and social media apps often use data in the background.
Then constant 3G mark/signal appears in status bar please check your connection, for example, open internet browser and check google.com
Troubleshooting:
If a 3G signal is not come up, or some error is shown on a screen during network search, or no connection in browser, please do next: go to carrier / network selection and switch it to manual mode (turn off auto), then wait to get list of available networks. Then choose few networks one by one. After few tries please switch carrier/network selection mode back to auto and wait few minutes to get constant signal, then check connection, for example open internet browser and check google.com
Updated on: 04/03/2023
Thank you!