Articles on: Surfroam SIM

Getting started on an Android device

Please follow the Quick Start Guide.


**Please insert the Surfroam SIM into your unlocked mobile device SLOT 1 and configure it to use the Surfroam service. **

Then, please do the following:


  1. Make sure that there are enough funds on your Surfroam SIM balance.


  1. Ensure that the power is turned off on your device.


  1. Remove the old SIM (if one is installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device.


  1. Check that the Mobile data service is activated.


  1. Set mobile data type to 3G or AUTO (2G/3G/4G)


  1. Check that the Data Roaming service is activated.


  1. Check that the "Automatic Carrier Selection" switch is ON.


  1. Set APN depending on your device to be connected in any country.

Menu options vary between devices.

You need to ensure that the following configuration settings are made for Android.


Please find your model here at the instruction portal.


Choose “Set up Internet" and follow the instructions step by step.


On the step “Enter Internet information”, please enter:


Name: globaldata


APN: globaldata


Proceed to the end and restart your device.


  1. Turn Wi-Fi OFF


  1. Your device is now configured to use Surfroam for mobile data. You may have to wait up to 5 minutes for the SIM card, local network and Surfroam service provider to update each other to allow you to use local data for the first time in a new country.


It's a good idea to check any apps you have running for those that are using push notifications or mobile data, turning off any that are unnecessary. This will reduce the amount of mobile data you'll be using. Email and social media apps often use data in the background.


Then a constant 3G mark/signal appears in the status bar please check connection, for example, open the internet browser and check google.com.


Troubleshooting:


If a 3G signal is not come up, some error is shown on a screen during network search, or no connection in a browser, please do next: go to carrier/network selection and switch it to manual mode (turn off auto), then wait to get a list of available networks.


Then choose a few networks one by one. After a few tries, please switch carrier/network selection mode back to auto and wait a few minutes to get a constant signal, then check connection, for example, open the internet browser and check google.com.

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To get connected in a MiFi device, please use the following instruction

Updated on: 27/02/2025

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