Please insert Surfroam SIM into your unlocked mobile device SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below:
Please make sure that there is enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one is installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that "Automatic Carrier Selection" switch is ON
Please set APN depending on your device to be connected in any country.
Menu options vary between devices.
You need to ensure that the following configuration settings are made for Android.
Please find your model here at instruction portal.
Choose “Set up Internet" and follow instruction step by step
On step “Enter Internet information” please enter:
Name: globaldata
APN: globaldata
Proceed to end and restart your device
Turn Wi-Fi OFF
Your device is now configured to use Surfroam for mobile data. You may have to wait up to 5 minutes for the SIM card, local network and the Surfroam service provider to update each other to allow you to use local data for the first time in a new country.
It's a good idea to check any apps you have running for those that are using push notifications or mobile data, turning off any that are unnecessary. This will reduce the amount of mobile data you'll be using. Email and social media apps often use data in the background.
Then constant 3G mark / signal is appear in status bar please check connection, for example open internet browser and check google.com.
Troubleshooting:
If 3G signal is not come up, or some error shown on a screen during network search, or no connection in browser, please do next: go to carrier / network selection and switch it to manual mode (turn off auto), then wait to get list of available networks.
Then choose few networks one by one. After few tries please switch carrier / network selection mode back to auto and wait few minutes to get constant signal, then check connection, for example open internet browser and check google.com
Please make sure that there is enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one is installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that "Automatic Carrier Selection" switch is ON
Please set APN depending on your device to be connected in any country.
Menu options vary between devices.
You need to ensure that the following configuration settings are made for Android.
Please find your model here at instruction portal.
Choose “Set up Internet" and follow instruction step by step
On step “Enter Internet information” please enter:
Name: globaldata
APN: globaldata
Proceed to end and restart your device
Turn Wi-Fi OFF
Your device is now configured to use Surfroam for mobile data. You may have to wait up to 5 minutes for the SIM card, local network and the Surfroam service provider to update each other to allow you to use local data for the first time in a new country.
It's a good idea to check any apps you have running for those that are using push notifications or mobile data, turning off any that are unnecessary. This will reduce the amount of mobile data you'll be using. Email and social media apps often use data in the background.
Then constant 3G mark / signal is appear in status bar please check connection, for example open internet browser and check google.com.
Troubleshooting:
If 3G signal is not come up, or some error shown on a screen during network search, or no connection in browser, please do next: go to carrier / network selection and switch it to manual mode (turn off auto), then wait to get list of available networks.
Then choose few networks one by one. After few tries please switch carrier / network selection mode back to auto and wait few minutes to get constant signal, then check connection, for example open internet browser and check google.com
Updated on: 17 / 07 / 2021