How to activate my new eSIM?

!!! The QR code is unique and applicable for one-time use on one device only. If you delete it, you will need the replacement eSIM.

1. Use an UNLOCKED device only.

2. Get a reliable WiFi connection.

3. Temporarily turn OFF all eSIM data plans.

Right after you receive the Surfroam eSIM to your email, please login into the MySurfroam application with your customer email.
You will find an activation voucher right in the application: tap the small CHIP icon on the SIM picture.
Then begin activation.



• Turn OFF all existing eSIM profiles if present

• Make sure you have a strong Wi-Fi signal and turn Wi-Fi ON

• Ensure that your device has the latest software version that supports an eSIM

1. iOS

Please watch the Apple instruction video first:




And begin the activation process:
• Go to Settings > Mobile Data (Cellular) > Data plans > add Data plan

• Scan QR code

• Go to Settings > Mobile Data (Cellular) > DATA PLANS (Surfroam eSIM) > Mobile Data Network

• Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaces)
into sections Mobile Data, LTE and Hotspot if available
DELETE username and password.








• Turn ON Roaming
Make sure Mobile Data is set to Surfroam eSIM
Turn OFF WiFi and check the connection.


2. Android

• Go to Settings > Connections or Network and Internet > Mobile Network > SIM Card Manager

• Add Carrier/Add mobile plan

• Scan QR code

When the Surfroam eSIM plan has been registered, select OK to turn ON the eSIM plan

• In SIM card manager in the Preferred SIM card section, tap on Mobile data and select your new eSIM as the preferred data line;

• Back in the Connections menu, tap on Mobile networks and put the Data roaming feature ON

• Set Surfroam APN globaldata
Then disable your WiFi in the Connections menu
Check connection

How to set country or IMSI on my eSIM

How to set APN

Getting connected in the USA

Updated on: 05/12/2022