It seems like your Surfroam initial balance validity period ends, and the balance became zero.

According to the Surfroam Terms and conditions, every initial balance is valid for one year (365 days) from the initial purchase/recharge date, and next recharge prolongs this period to a next year.

Anytime you can log in to your Customer account and check your Surfroam balance expiration date.

You may prolong your Surfroam balance during the validity period only by recharging the balance.
After the Surfroam balance validity period end, the balance becomes zero and does not return.
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