How to understand Surfroam eSIM PLUS rates?
Your Surfroam eSIM PLUS balance can be used in any country. Once it is low, you can recharge it online anytime. We use a simple and transparent pricing model: One Country = One Rate Key Points: One fixed rate per country Every available country has a single rate per MB — no matter which local network you connect to. The same rate across all local networks Example: In the USA, the rate is €1.50 per GB, or €0.0015 per MB. All networks like AT&T,Few readersHow to activate my new Surfroam eSIM PLUS?
How to Activate Your New Surfroam eSIM PLUS ⚠️ IMPORTANT: The QR code is unique and for one-time use on a single device. If you delete the eSIM, you will need a replacement eSIM. 🔹 Before You Begin: ✔ Use an UNLOCKED device that supports eSIM. ✔ Ensure a stable Wi-Fi connection during activation. ✔ Temporarily turn OFF all other eSIM data plans (if present). ✔ Update your device software to the latest version. Right after receiving your SuFew readersHow can I check eSIM PLUS usage?
How to Check Your Surfroam eSIM Data Usage & Balance Check Data Usage on Your Device On iPhone: Go to Settings → Cellular (or Mobile Data). Scroll down to see which apps are using cellular data. To prevent an app from using mobile data, turn off its toggle (it will then use Wi-Fi only). To check System Services usage: Scroll to the bottom and tap System Services (note: cellular data for system services cannot be turned off individualFew readersTroubleshooting eSIM PLUS connectivity problems
Before contacting us for help, please check the following: 1. Ensure your device is correctly configured Your mobile device is receiving a network signal. Your eSIM is set as the only active SIM (disable other SIMs/eSIMs). Cellular data settings are correct: Cellular Data: ON Data Roaming: ON APN: Set APN plus 2. Check your eSIM balance Ensure your balance is positive before attempting to connect. 3. RestarFew readersSurfroam eSIM PLUS APN
The Surfroam eSIM PLUS sets APN plus automatically on most devices. If you need to set APN manually, please set APN = plus For your reference: iOS Android – Go to Settings – Under Mobile network, scroll to the bottom and select Access Point Names – In the APN field, type the 4 letters plus – Then click on SAVE to register the changesFew readersHow to check my Surfroam eSIM PLUS usage?
How to Check Your Roaming Data Usage To monitor your data consumption, please use your device's built-in mobile data usage statistics: On iPhone Go to Settings → Cellular (or Mobile Data). Scroll down to see data usage per app. Before your next balance recharge, please reset the statistics to get clear information on future usage. On Android Open Settings → Network & Internet → Data usage. Check overall usage or view per-app consuFew readersLost My Phone with Surfroam eSIM – What Should I Do?
I Lost My Phone with Surfroam eSIM – What Should I Do? If you lost your phone with an active Surfroam eSIM, please note: Surfroam eSIM is a digital profile that cannot be transferred to another device once activated. A new eSIM is required to continue using Surfroam. How to Recover Your Balance If your previous balance is still valid, we can transfer it to your new eSIM after purchase. 📌 Get a new eSIM here: 🔗 I need a new Surfroam eSIM (hFew readersTroubleshooting Surfroam eSIM PLUS connection
Before contacting us for help, please check the following: 1. Ensure your device is correctly configured Your mobile device is receiving a network signal. Your Surfroam eSIM PLUS is the only active SIM (disable other SIMs/eSIMs). Cellular data settings are correct: Cellular Data: ON Data Roaming: ON 2. Check your eSIM balance Ensure your balance is positive via MySurfroam or surfroam.com (https://surfroam.com/pages/surFew readersSurfroam eSIM PLUS expiration
Surfroam eSIM PLUS does not expire. Just check and refill your balance once a year.Few readersHow to exchange Surfroam eSIM GLOBAL or Surfroam SIM to a new Surfroam eSIM PLUS?
What Should I Do? If you would like to exchange your Surfroam eSIM GLOBAL or Surfroam SIM for a new Surfroam eSIM PLUS, please get in touch with Surfroam Support 🚀, and we will provide you with a new Surfroam eSIM PLUS with your balance.Few readersHow to transfer Surfroam eSIM PLUS to a new device / phone?
What Should I Do? If you get a new phone and have an active Surfroam eSIM PLUS on an old phone, please get in touch with Surfroam Support 🚀, and we will provide you with a new eSIM with your balance.Few readersI lost my phone with Surfroam eSIM PLUS...
What Should I Do? If you lost your phone with an active Surfroam eSIM PLUS, please get in touch with Surfroam Support as soon as possible 🚀, and we will provide you with a new eSIM with your balance.Few readersHow to recharge my Surfroam eSIM PLUS balance?
Surfroam balance recharge is available in the MySurfroam customer space and surfroam.com recharge page. Depending on the payment type, it takes a few minutes to a few days. When funds arrive in our account, your top-up order is processed instantly.Few readersGetting started with Surfroam eSIM PLUS
How to Activate Your New Surfroam eSIM PLUS ⚠️ IMPORTANT: The QR code is unique and may be used on a single device. If you delete the eSIM, you may activate it again on the same device. 🔹 Before You Begin: ✔ Use an UNLOCKED device that supports eSIM. ✔ Ensure a stable Wi-Fi connection during activation. ✔ Temporarily turn OFF all other eSIM data plans (if present). ✔ Update your device software to the latest version. Right after receiving your *Few readersHow to check Surfroam eSIM PLUS balance state?
You may check your eSIM balance via the MySurfroam app: (https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12522xa56mz.png =300x468) (https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12404cvm6fv.png =300x467) In addition, you may use your Surfroam eSIM ICCID to check theFew readersHow to check Surfroam eSIM PLUS ICCID?
On iPhone Open Settings. Tap General → About. Scroll down to the ICCID section under eSIM. On Android (Varies by Manufacturer) Open Settings. Go to About phone or About device. Tap SIM status or eSIM status. Find ICCID in the details. Alternative Methods (iPhone & Android) ✔ Dialing: Dial *06 (works on some devices).Few readers