Getting started on an Apple iPhone
Please follow the Quick Start Guide.
go to Settings > General > Profiles > delete any installed APN profile (if present)
go to Settings > Mobile Data > Mobile Data Options > Mobile Data Network
Enter APN globaldata (one word, small letters, no spaces) into the Mobile Data, LTE, and Hotspot sections if available.
Delete username and password if present.
Please restart the iPhone.
After restart, please check the following:
Data Roaming enabled
3G mode enabled (turn OFF 4G/LTE, voice and data only option)
WiFi and HotSpot feature OFF
Mobile Data OFF/ON
Wait up to 3-5 minutes for constant 3G mark/signal in an upper-status bar and then check the connection; for example, open Safari and check google.com
go to Settings > General > Profiles > delete any installed APN profile (if present)
go to Settings > Mobile Data > Mobile Data Options > Mobile Data Network
Enter APN globaldata (one word, small letters, no spaces) into the Mobile Data, LTE, and Hotspot sections if available.
Delete username and password if present.
Please restart the iPhone.
After restart, please check the following:
Data Roaming enabled
3G mode enabled (turn OFF 4G/LTE, voice and data only option)
WiFi and HotSpot feature OFF
Mobile Data OFF/ON
Wait up to 3-5 minutes for constant 3G mark/signal in an upper-status bar and then check the connection; for example, open Safari and check google.com
Updated on: 27/02/2025
Thank you!