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Balance check, recharge&top-up
How to check, top-up (recharge) Surfroam balance
How can I check my balance?
You may check your current Surfroam balance in a few ways: In SIM Dashboard SIM: use your Surfroam SIM number and PUK code eSIM: use your Surfroam eSIM number and CC code Dial: *187# and press Call Ask Support Team online
Is my balance expire?
According to the Surfroam Terms and Conditions, every initial balance is valid for one year (365 days) from the purchase date. Your next recharge will prolong balance validity to a next year. Anytime you may check your Surfroam balance expiration date in the SIM Dashboard.
How can I recharge my balance?
Surfroam SIM or eSIM balance recharge available in a few ways: Online via Customer Account Enter your Surfroam number, choose needed amount and proceed to checkout. When funds arrive at our account your top-up order processed instantly, it takes from 5 minutes to a few days, depending on a payment type: Visa/Master cards - from 5 minutes to 25 minutes PayPal - up to 1 hour BitCoin transaction - up to
How can I check my usage?
We provide two dedicated logins to our system: SIM Dashboard gives you access to Surfroam balance and usage history. For login, please use your Surfroam SIM/eSIM number as login and PUK/CC code as a password. Customer Account gives you access to your purchase history, SIM/eSIM credentials and fast checkout. For login, please use your email and personal password. To check your Surfroam account balance, you may
Why I've got zero on my balance?
It seems like your Surfroam initial balance validity period ends, and the balance became zero. According to the Surfroam Terms and conditions, every initial balance is valid for one year (365 days) from the initial purchase/recharge date, and next recharge prolongs this period to a next year. Anytime you can log in to your Customer account and check your Surfroam balance expiration date. You may prolong your Surfroam balance during the validity period o
How can I understand my usage history?
Every time you start using an internet connection, a new data session starts, and depending on network conditions, some funds are reserved. Data sessions may last long, like few days in raw. It is interrupted by device switching off, location change, etc. In SIM Dashboard, you see completed, closed data session records only. To get the entire exact history, you need to end all data sessions. In time you check balance, you got one active data session in progress. SIM Dashboard shows charges for
Is it possible to auto-recharge my balance?
At this time, Surfroam balance recharge (top-up) available in a few ways: Online via Customer Account Enter your Surfroam number, choose needed amount and proceed to checkout. When funds arrive at our account your top-up order processed instantly, it takes from 5 minutes to a few days, depending on a payment type: Visa/Master cards - from 5 minutes to 25 minutes PayPal - up to 1 hour BitCoin transacti