• How can I pay for my orders?

  Accepted Payment Methods We offer a variety of secure online payment options, including: ✔ Credit & Debit Cards – Visa, MasterCard, American Express ✔ PayPal ✔ Bitcoin ✔ International Bank Transfers – Including SEPA payments We provide our bank account details for bank transfers upon request. If you need assistance with payment, feel free to contact us.Few readers

• How can I get an invoice for my purchase?

  By your request, we issue invoices for: VAT registered company (VAT is calculated and placed inside the final price) Please make sure that in this case, you have paid using a Company's PayPal account or the Company's bank card not-VAT registered company In this case, we additionally add the country VAT, in which your company is registered. Individual person. You may get an invoice in a few ways: send a request to billing@surfroam.com leave a note on your order (Few readers

• I get "Bad Request" or "Do not honour" message

  Payment Not Completed: 3D Secure & SCA Requirements If your bank card payment fails to complete, it likely means that your card issuer does not support 3D Secure (3DS) authentication or Strong Customer Authentication (SCA). Why Did My Payment Fail? Since December 2020, international payments must be verified with a security code confirmation (such as a one-time password or biometric authentication). If your bank does not support 3D Secure or SCA, yourFew readers

• Do you collect taxes?

  Do We Collect Taxes? Surfroam does not charge additional fees or taxes beyond the displayed service cost. If you use Surfroam for private purposes, you typically do not have any tax obligations related to our service. As a business entity, you are responsible for accounting for and paying applicable taxes in your country. Since tax regulations vary worldwide, we cannot determine or collect taxes for all regions. If your country imposes specific VAT, digiFew readers

• I got message "3000: Do not Honour"

  Payment Error: "DO NOT HONOR" The "DO NOT HONOR" error means that your bank has declined the transaction for an unspecified reason. This is a general response that does not provide specific details about why the payment was blocked. How to Resolve This Issue: Contact Your Bank – Call or message your bank and request approval for the transaction. Check Your Card Settings – Ensure that international or online transactions are enabled. Try Another PaymentFew readers