Q: How to check eSIM or SIM balance?

${youtube}<a href="hKTvYwFPMRk">How to check balance?</a> You may check your SIM or eSIM balance via the MySurfroam app: <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12522_xa56mz.png" alt="" width="300" height="468" /> <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12404_cvm6fv.png" alt="" width="300" height="467" />

Q: Getting started with my Surfroam SIM

Please follow the <a href="https://surfroam.com/pages/guide">Quick Start Guide</a>. You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below: <ol> <li>Make sure that there are enough funds on your Surfroam SIM balance</li> <li>Ensure that the power is turned off on your device</li> <li>Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device</li> <li>Check that Mobile data service is Activated</li> <li>Set mobile data type to 3G or AUTO (2G/3G/4G)</li> <li>Check that Data Roaming service is Activated</li> <li>Check that Automatic Carrier Selection switch is ON</li> <li>Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:</li> </ol> - iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings &gt; Cellular &gt; Cellular Data Options &gt; Cellular Network •Settings &gt; Mobile Data &gt; Mobile Data Options &gt; Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present. - Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Inter

Question 1

How to activate my new eSIM GLOBAL?

Accepted Answer

How to Activate Your New Surfroam eSIM

⚠️ IMPORTANT: The QR code is unique and for one-time use on a single device. If you delete the eSIM, you will need a replacement eSIM.

🔹 Before You Begin:

✔ Use an UNLOCKED device that supports eSIM.
✔ Ensure a stable Wi-Fi connection during activation.
✔ Temporarily turn OFF all other eSIM data plans (if present).
✔ Update your device software to the latest version.

Right after receiving your Surfroam eSIM via email, log in to MySurfroam with your registered email.

Locate the activation voucher by tapping the small SIM chip icon on the SIM picture.
Begin activation.

📱 iOS (iPhone & iPad)

🎥 Watch Apple's official eSIM activation video:
▶️ Surfroam eSIM activation on iOS

Steps to Activate on iPhone:

Go to: Settings → Mobile Data (or Cellular) → Add Data Plan.
Scan the QR Code received in MySurfroam.
Go to: Settings → Mobile Data → Surfroam eSIM → Mobile Data Network.
Set the APN:

Enter globaldata (or rh) in:
Mobile Data
LTE
Hotspot (if available)
Delete any username and password fields.

📷 Example APN Settings on iOS:
!

Question 2

How to set APN for eSIM GLOBAL?

Accepted Answer

How to Set APN for Surfroam eSIM

To ensure a proper connection, you need to set the correct APN on your device.

📱 Android

Go to:

Settings → Connections → Mobile Networks → Access Point Names (APN)

Create a new APN and enter the following details:

Name: **** globaldata, rh, or internet,
APN: **** globaldata, rh, or internet,

DO NOT change or enter any other fields.
DO NOT modify APN type.
Save the settings and activate the APN.
Turn ON Data Roaming:

Settings → Mobile Networks → Enable Data Roaming

Make sure Mobile Data is set to Surfroam eSIM.
Turn OFF WiFi and test your connection.

🍏 iOS (iPhone & iPad)

Go to:

Settings → Mobile Data (Cellular) → Surfroam eSIM → Mobile Data Network

Set the following APN:

APN: * **** globaldata, rh, or internet
Enter this in the following sections:
Mobile Data
LTE
Hotspot (if available)

DELETE username and password fields.
Turn ON Data Roaming:

Settings → Mobile Data → Enable Data Roaming

Ensure Mobile Data is set to Surfroam eSIM.
Turn OFF WiFi and test the connection.

📷 Example APN Settings on iOS:
![APN globaldata iOS](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/apn-globaldata-i

Question 3

How to set country on eSIM GLOBAL?

Accepted Answer

Surfroam SIM and eSIM connect in the country you go to, selecting IMSI and local network automatically.

At the same time, you may manually manage your phone settings.

First, please check your location country IMSI on the rates section of MySurfroam or https://surfroam.com/pages/rates. For example, the United States IMSI is 25.

Next, follow the simple steps:

Step 1: Restart Your Phone

Make sure your Surfroam SIM or eSIM is active alone, temporarily switching OFF any other SIM or eSIM on your phone;
Restart your phone
Check connection

Step 2: Manually Select IMSI (If Needed)

📱 Select IMSI on iOS

Go to Settings → Mobile Service → Surfroam eSIM → SIM Applications.
Select Mode → Set to Manual.
Choose IMSI according to your country (for example, USA = IMSI 25)
Restart your phone.
Check connection.
You may need to set APN:

Go to Settings → Mobile Service → Surfroam eSIM → Mobile Data Network → manually enter APN: globaldata or **APN: rh **in Mobile Data, LTE, and Hotspot (if used) sections.
Check connection

🤖 Select IMSI on Android

Open SIM Toolkit application (new app with Gear icon appears between your applications, or may also appear as SIM Applications, Profiles, or Tools in folders TOOLS or UTILITIES.

SIM Tools

Select Mode

Question 4

Getting connected in USA

Accepted Answer

Surfroam SIM and eSIM connect in the country you go to, selecting IMSI and local network automatically.

At the same time, you may manually manage your phone settings.

First, please check your location country IMSI on the rates section of MySurfroam or https://surfroam.com/pages/rates. For example, the United States IMSI is 25.

Next, follow the simple steps:

Step 1: Restart Your Phone

Make sure your Surfroam SIM or eSIM is active alone, temporarily switching OFF any other SIM or eSIM on your phone;
Restart your phone
Check connection

Step 2: Manually Select IMSI (If Needed)

📱 Select IMSI on iOS

Go to Settings → Mobile Service → Surfroam eSIM → SIM Applications.
Select Mode → Set to Manual.
Choose IMSI according to your country (for example, USA = IMSI 25)
Restart your phone.
Check connection.
You may need to set APN:

Go to Settings → Mobile Service → Surfroam eSIM → Mobile Data Network → manually enter APN: globaldata or **APN: rh **in Mobile Data, LTE, and Hotspot (if used) sections.
Check connection

🤖 Select IMSI on Android

Open SIM Toolkit application (new app with Gear icon appears between your applications, or may also appear as SIM Applications, Profiles, or Tools in folders TOOLS or UTILITIES.

SIM Tools

Select Mode

Question 5

How to check eSIM or SIM balance?

Accepted Answer

${youtube}How to check balance?

You may check your SIM or eSIM balance via the MySurfroam app:

Question 6

Getting started with my Surfroam SIM

Accepted Answer

Please follow the Quick Start Guide.

You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below:

Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that Automatic Carrier Selection switch is ON
Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:

- iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings > Cellular > Cellular Data Options > Cellular Network •Settings > Mobile Data > Mobile Data Options > Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present.

- Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Inter

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