Q: How to check eSIM or SIM balance?

${youtube}<a href="hKTvYwFPMRk">How to check balance?</a> You may check your SIM or eSIM balance via the MySurfroam app: <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12522_xa56mz.png" alt="" width="300" height="468" /> <img src="https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea3000/screenshot-2021-10-07-at-12404_cvm6fv.png" alt="" width="300" height="467" />

Q: Getting started with my Surfroam SIM

Please follow the <a href="https://surfroam.com/pages/guide">Quick Start Guide</a>. You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below: <ol> <li>Make sure that there are enough funds on your Surfroam SIM balance</li> <li>Ensure that the power is turned off on your device</li> <li>Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device</li> <li>Check that Mobile data service is Activated</li> <li>Set mobile data type to 3G or AUTO (2G/3G/4G)</li> <li>Check that Data Roaming service is Activated</li> <li>Check that Automatic Carrier Selection switch is ON</li> <li>Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:</li> </ol> - iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings &gt; Cellular &gt; Cellular Data Options &gt; Cellular Network •Settings &gt; Mobile Data &gt; Mobile Data Options &gt; Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present. - Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Inter

Question 1

How to activate my new eSIM?

Accepted Answer

How to Activate Your New Surfroam eSIM

⚠️ IMPORTANT: The QR code is unique and for one-time use on a single device. If you delete the eSIM, you will need a replacement eSIM.

🔹 Before You Begin:

✔ Use an UNLOCKED device that supports eSIM.
✔ Ensure a stable Wi-Fi connection during activation.
✔ Temporarily turn OFF all other eSIM data plans (if present).
✔ Update your device software to the latest version.

Right after receiving your Surfroam eSIM via email, log in to MySurfroam with your registered email.

Locate the activation voucher by tapping the small SIM chip icon on the SIM picture.
Begin activation.

📱 iOS (iPhone & iPad)

🎥 Watch Apple's official eSIM activation video:
▶️ Surfroam eSIM activation on iOS

Steps to Activate on iPhone:

Go to: Settings → Mobile Data (or Cellular) → Add Data Plan.
Scan the QR Code received in MySurfroam.
Go to: Settings → Mobile Data → Surfroam eSIM → Mobile Data Network.
Set the APN:

Enter globaldata (or rh) in:
Mobile Data
LTE
Hotspot (if available)
Delete any username and password fields.

📷 Example APN Settings on iOS:
!

Question 2

How to set APN?

Accepted Answer

How to Set APN for Surfroam eSIM

To ensure a proper connection, you need to set the correct APN on your device.

📱 Android

Go to:

Settings → Connections → Mobile Networks → Access Point Names (APN)

Create a new APN and enter the following details:

Name: **** globaldata, rh, or internet,
APN: **** globaldata, rh, or internet,

DO NOT change or enter any other fields.
DO NOT modify APN type.
Save the settings and activate the APN.
Turn ON Data Roaming:

Settings → Mobile Networks → Enable Data Roaming

Make sure Mobile Data is set to Surfroam eSIM.
Turn OFF WiFi and test your connection.

🍏 iOS (iPhone & iPad)

Go to:

Settings → Mobile Data (Cellular) → Surfroam eSIM → Mobile Data Network

Set the following APN:

APN: * **** globaldata, rh, or internet, (if applicable)*
Enter this in the following sections:
Mobile Data
LTE
Hotspot (if available)

DELETE username and password fields.
Turn ON Data Roaming:

Settings → Mobile Data → Enable Data Roaming

Ensure Mobile Data is set to Surfroam eSIM.
Turn OFF WiFi and test the connection.

📷 Example APN Settings on iOS:
![APN globaldata iOS](https://storage.crisp.chat/users/helpdesk/website/fc3bf10683ea300

Question 3

How to set country?

Accepted Answer

How to Select IMSI on Surfroam eSIM

Surfroam uses multi-IMSI technology, meaning your eSIM carries multiple IMSI profiles (IMSI 2, 7, 10, 22, 25, and 26). Each country has specific available IMSIs with different coverage and rates.

By default, your eSIM automatically selects an IMSI, but you can manually switch IMSI for better coverage or lower rates.

*

📱 How to Select IMSI on iPhone & iPad

Go to:

Settings → Mobile Service → Surfroam eSIM (Connect)
Tap SIM Applications to open the menu.

You will see the following options:

Country
Mode
ICCID

Select "Mode" → Set to Manual.
Choose your preferred IMSI from the list (e.g., IMSI 25 or IMSI 22).
Accept the changes and restart your device if needed.

🤖 How to Select IMSI on Android

🔹 The SIM Toolkit appears only when Surfroam eSIM is the active SIM.
🔹 The app may appear as "SIM Toolkit," "SIM Applications," "Profiles," "STK," or "Tools."

Steps to Manually Select IMSI:

Find the SIM Toolkit app:

Open your phone’s app drawer.
Look for "SIM Toolkit" (or similar name).

SIM Applications

Open SIM Toolkit → You will see:

Country
Mode
ICCID

Select "Mode" → Set

Question 4

Getting connected in USA

Accepted Answer

Getting Connected in the USA

Surfroam SIM and eSIM automatically connect in the USA.

At the same time, you may manually manage your phone settings. Please select I MSI 25 or IMSI 22 and set APN globaldata or APN rh as described below.

If you are having trouble connecting in the USA, follow these steps:

Step 1: Reset APN & Restart Your Phone

Reset APN settings to default.
Restart your phone and check your connection.

Step 2: Manually Select IMSI (If Needed)

If the issue persists, manually select IMSI 25 or IMSI 22, then restart your phone and configure the APN globaldata or APN rh.

📱 How to Set IMSI on iOS

Go to Settings → Mobile Data → Surfroam eSIM → SIM Applications.
Select Mode → Set to Manual.
Choose IMSI 25 or IMSI 22.
Restart your phone.
Set APN:

APN should be set automatically.
If needed, manually enter APN: globaldata or APN: rh.
Set the APN in Mobile Data, LTE, and Hotspot (if used) sections.

🤖 How to Set IMSI on Android

Open SIM Toolkit (may also appear as SIM Applications, Profiles, or Tools).
Select Mode → Set to Manual.
Choose IMSI 25 or IMSI 22 from the list.
Restart your phone.
Set APN:

Go to Settings → Mobile Network → Access Point Names (APN).
Create a new APN with APN: globaldata or **APN:

Question 5

How to check eSIM or SIM balance?

Accepted Answer

${youtube}How to check balance?

You may check your SIM or eSIM balance via the MySurfroam app:

Question 6

Getting started with my Surfroam SIM

Accepted Answer

Please follow the Quick Start Guide.

You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below:

Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device
Check that Mobile data service is Activated
Set mobile data type to 3G or AUTO (2G/3G/4G)
Check that Data Roaming service is Activated
Check that Automatic Carrier Selection switch is ON
Set APN depending on your device to be connected in any country. Menu options vary between devices. You need to ensure that the following configuration settings made:

- iOS If you have an iPhone or iPad, you can view your APN settings in one of the following locations: •Settings > Cellular > Cellular Data Options > Cellular Network •Settings > Mobile Data > Mobile Data Options > Mobile Data Network Please enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE and Hotspot if available. Delete username and password if present.

- Android If you have an Android device, please find your model at instruction portal: https://www.helpforsmartphone.com/econet/en/devices/ Choose Set up Internet and follow the instruction step by step On step Enter Inter

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