How to activate my new eSIM?
1. Use an UNLOCKED device only.
2. Get a reliable WiFi connection.
3. Temporarily turn OFF all eSIM data plans.
Right after you receive the Surfroam eSIM to your email, please login into the MySurfroam application with your customer email.
You will find an activation voucher right in the application: tap the small CHPopularHow to set APN?
Go to:
Connections -Mobile Networks -Access Point Names.
Set Surfroam APN for Surfroam eSIM.
DO NOT CHANGE any OTHER fields
DO NOT CHANGE or enter APN type
Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection.
iOS
Go to:
Settings Mobile Data (Cellular) DATA PLANS (Surfroam eSIM) Mobile Data Network
Set Surfroam APN: globaldata (or APN: rh) (one wordPopularHow to set country?
For Android:
Browse your applications on the phone screen.
You will find a new app SIM Applications.
Usually, it has an icon with a small gear.
SIM applications appear after Surfroam eSIM is activated or turned ON.
Start it, and you will see the menu:
* Country
* Mode
* ICCID
Please choose the Country section, and select the country name youPopularGetting connected in USA
Please reset APN, restart your phone and check your connection.
If that does not work, please set the location to IMSI 22 using manual mode, restart your phone, set APN globaldata and check connection.
TO SET LOCATION IMSI using iOS:
Please go to Mobile Data -Surfroam eSIM -SIM Applications.
You will see the following menu:
Country
Mode
ICCID
select *Mode >
set it to *Manual >
set *IMSI 22 from the list.
restart your phone, set APN globaldata and check connection.
TO SET LOCATIPopularHow to transfer my eSIM to a new device?
Surfroam eSIM is a digital service, and once successfully activated and used on your device, can not be reactivated in case you've deleted it.
Surfroam eSIM activation QR code is unique and it is applicable for just one-time use on one device only.
Purchasing a new eSIM, we complimentary transfer your old balance - if is still valid - to the new eSIM initial balance.
ATTENTION!
The QR code is unique and is applicable for just one-time use oSome readersCan I call or send SMS with my eSIM?
Surfroam eSIM service does not support calls and SMS service.
Classic SMS service, together with 2G and 3G, are finishing life. During the next few years, it will be gone.
So, we have to follow the progress and no longer support national numbers and SMS.
Now on we support a new type of message is RCP (Rich Communication Services).
We suggest:
Use eSIM as a secondary Data Line only
Set your original number as Voice and SMS liFew readersI get "Unable to Complete Cellular Plan Change. Try again later" message
or
This message means that during the new eSIM setup, you need to have a strong WiFi signal, or the existing active eSIM on your device is blocking new eSIM activation.
1. Use an UNLOCKED device only.
2. Get a reliable WiFi connection.
3. Temporarily turn OFF all eSIM data plans.Few readersHow can I purchase an eSIM?
You may purchase a new eSIM in a few ways:
in store
in MySurfroam application
ATTENTION!
The QR code is unique and appliFew readersWhat is Surfroam eSIM?
Surfroam eSIM is the equivalent of a digital or electronic version of your physical SIM.
This feature allows you to store several SIM cards - eSIM profiles - on your phone without having to physically carry the SIM cards.
New and great Surfroam eSIM gives more comprehensive coverage with more local networks available, better rates in many countries, a simple management Web ApFew readersCan I use any handset with my Surfroam eSIM?
Surfroam eSIM works with handsets that support an eSIM feature only.
Please check the complete list of actual devices that are compatible with Surfroam eSIM.
Purchasing Surfroam eSIM from the MySurfroam application, you will see a complete device list.
Please scroll down to find your device:
(https://storage.crisp.chaFew readersBenefits of using Surfroam eSIM
If you have multiple SIM cards from the same or different operators, you can store all of them on your phone using the eSIM feature, as long as:
The operator whose physical SIM you have currently also supported eSIM
Your phone has enough space for multiple eSIMs (based on the phone specifications).
Example: If you often travel and have a SIM card from the home telecom operator, then you could use your local SIM card and Surfroam eSIM at the same time through the below:
Store boFew readersHow can I check eSIM usage?
Using iPhone
Settings Cellular or Settings Mobile Data
Using iPad
Settings Cellular Data
Scroll down to find which apps are using cellular data.
If you don't want an app to use cellular data, you can turn it off for that app.
When cellular data is off, apps will only use Wi-Fi for data.
To see the cellular data usage for individual System Services, go to
Settings Cellular or Settings Mobile Data
Scroll to the bottom of the screen and tap System Services.
CFew readersHow many eSIM profiles can I have on my handset?
This is a phone memory feature.
Although the handsets should support up to 5 profiles, we recommend you to check the user guide of your device as it may vary from one device to another.
However, only one Surfroam eSIM can be connected to the network at any point in time.
ATTENTION!
The Surfroam eSIM activation QR code is unique and is applicable for just one-time use on one device only.
Once scanned, please ensure you complete the process of adding the Data Plan.
Please do notFew readersI lost my phone with the eSIM inside
Surfroam eSIM is a digital profile and once activated and successfully used on the device, can not be used on the same or another device.
In case of lost, it is possible to transfer initial balance from the lost eSIM to the new one.
Thanks, I need new eSIMFew readerseSIM purchase refund
Every digital Surfroam eSIM activation QR code is unique, applicable for use on one device only, and is nonrefundable once provisioned and activated on a device.
Please refer to Surfroam Refund PolicyFew readersHotspot/Tethering feature
Tethering feature is possible with Surfroam eSIM/SIM.
Please set APN globaldata in APN settings panel hotspot for sure.Few readers