Go to website
Explore Surfroam eSIM
I would like to transfer my eSIM to a new device
Surfroam eSIM is a digital service, and once successfully activated and used on your device, can not be reactivated on another device. Currently, Surfroam simple eSIM profiles are out of stock/not available for purchase. We prepare for launching a new updated eSIM service, an announcement will be posted on surfroam.com very soon!
Differences between eSIM and SIM
Surfroam eSIM has three separate profiles: Global (TIM), Global+ (Vf_Nl), and Ultra (Partner). Each profile gives you access to a dedicated set of countries worldwide. You need to collect all three separate eSIM profiles to get full coverage. Surfroam SIM carries onboard all three location profiles and gives you full coverage. Surfroam eSIM is compatible with specific modern gadgets o
How to check my eSIM balance?
You can check your Surfroam eSIM account balance in a few ways: in Customer account use your email and password for login in SIM Dashboard use your Surfroam eSIM number and Confirmation Code for login Set Surfroam eSIM as Default Voice Line, please dial *187# and press Call Ask Support Team online
How can I call with my eSIM?
Surfroam eSIM service does not support calls and SMS service. We suggest Use eSIM as a secondary Data Line Set your original number as Voice and SMS channel or Switch your original SIM during travel.
Can I use any handset with my Surfroam eSIM?
Your Surfroam eSIM works with handsets that support an eSIM feature only. Please check your mobile handset brand website to see the list of compatible handsets or Please check the complete list of actual devices are compatible with Surfroam eSIM. ATTENTION! **The Surfroam eSIM activation QR code is unique and applicable for one-time use on one device only. ** **Once scanned, please ensure you complete the process of adding the Data Pl
I get "Unable to Complete Cellular Plan Change. Try again later" message
or message means, that your eSIM profile still activated/attached to another device or hasn't properly deleted. eSIM is a digital profile and once activated on the device, can not be used on any other device.
I have successfully activated my eSIM, but cannot get a signal
Please do next: 1. check your phone and eSIM settings: Mobile data enabled and set to Surfroam eSIM Roaming enabled go to your eSIM profiles settings set network connection type to 3G only (turn OFF 4G and VoLTE) restart your phone go to your eSIM profiles settings choose Network selection set it to manual, wait for list of networks appears select one by one each network in the list for a few seconds each as list complete, set network selection back to automatic and restart your phone.
Why do I need to activate my iPhone?
There may be two reasons: you have an active "Find My iPhone" feature. It may ask for reactivation via iCloud for any new SIM card inserted, including eSIM. your iPhone is locked to use with your original supplier, or you have enabled already another provider eSIM on it. *first reason is easy to solve: go to iCloud and activate it.
How many eSIM profiles can I have on my handset?
This is a phone memory feature. Although the handsets should support up to 5 profiles, we recommend you to check the user guide of your device as it may vary from one device to another. However, only one Surfroam eSIM profile can be connected to the network at any point in time. ATTENTION! **The Surfroam eSIM activation QR code is unique and is applicable for just one-time use on one device only. ** **Once scanned, please ensure you complete the process of adding the Data Plan. ** **Pleas
Why do I have to provide my ID/passport to complete my purchase?
Surfroam eSIM is a digital service. In this case, Identity verification is necessary to comply with GDPR, AML and KYC rules to ensure that the Customer provides information associated with the identity of a real person. Please mask any unnecessary information/numbers on the document to be sure it safe. We need to check on your document a clear photo, full name, and document number visible only.
Benefits of using Surfroam eSIM
If you have multiple SIM cards from the same or different operators, you can store all of them on your phone using the eSIM feature, as long as: The operator whose physical SIM you have currently also supported eSIM Your phone has enough space for multiple eSIMs (based on the phone specifications). Example: If you often travel and have a SIM card from the home telecom operator, then you could use your local SIM card and Surfroam eSIM at the same time through the below: Store bo
I got SM-DP+address message
message means that you have to set up your eSIM manually. Please contact Support Team to get help.
How can I request a refund?
Surfroam eSIM is a downloadable digital product and cannot be refunded. Please refer to Surfroam Refund Policy