• How to activate my new eSIM?

  1. Use an UNLOCKED device only. 2. Get a reliable WiFi connection. 3. Temporarily turn OFF all eSIM data plans. Right after you receive the Surfroam eSIM to your email, please login into the MySurfroam application with your customer email. You will find an activation voucher right in the application: tap the small CHPopular

• How to set APN?

  Go to: Connections -Mobile Networks -Access Point Names. Set Surfroam APN for Surfroam eSIM. DO NOT CHANGE any OTHER fields DO NOT CHANGE or enter APN type Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection. iOS Go to: Settings Mobile Data (Cellular) DATA PLANS (Surfroam eSIM) Mobile Data Network Set Surfroam APN: globaldata (or APN: rh) (one wordPopular

• Getting connected in USA

  Please reset APN, restart your phone and check your connection. If that does not work, please set the location to IMSI 22 using manual mode, restart your phone, set APN globaldata and check connection. TO SET LOCATION IMSI using iOS: Please go to Mobile Data -Surfroam eSIM -SIM Applications. You will see the following menu: Country Mode ICCID select *Mode > set it to *Manual > set *IMSI 22 from the list. restart your phone, set APN globaldata and check connection. TO SET LOCATIPopular

• How to set country?

  For Android: Browse your applications on the phone screen. You will find a new app SIM Applications. Usually, it has an icon with a small gear. SIM applications appear after Surfroam eSIM is activated or turned ON. Start it, and you will see the menu: * Country * Mode * ICCID Please choose the Country section, and select the country name youPopular

• How to transfer my eSIM to a new device?

  Surfroam eSIM is a digital service, and once successfully activated and used on your device, can not be reactivated in case you've deleted it. Surfroam eSIM activation QR code is unique and it is applicable for just one-time use on one device only. Purchasing a new eSIM, we complimentary transfer your old balance - if is still valid - to the new eSIM initial balance. ATTENTION! The QR code is unique and is applicable for just one-time use oSome readers

• Can I call or send SMS with my eSIM?

  Surfroam eSIM service does not support calls and SMS service. Classic SMS service, together with 2G and 3G, are finishing life. During the next few years, it will be gone. So, we have to follow the progress and no longer support national numbers and SMS. Now on we support a new type of message is RCP (Rich Communication Services). We suggest: Use eSIM as a secondary Data Line only Set your original number as Voice and SMS liFew readers

• I get "Unable to Complete Cellular Plan Change. Try again later" message

  or This message means that during the new eSIM setup, you need to have a strong WiFi signal, or the existing active eSIM on your device is blocking new eSIM activation. 1. Use an UNLOCKED device only. 2. Get a reliable WiFi connection. 3. Temporarily turn OFF all eSIM data plans.Few readers

• What is Surfroam eSIM?

  Surfroam eSIM is the equivalent of a digital or electronic version of your physical SIM. This feature allows you to store several SIM cards - eSIM profiles - on your phone without having to physically carry the SIM cards. New and great Surfroam eSIM gives more comprehensive coverage with more local networks available, better rates in many countries, a simple management Web ApFew readers

• How can I purchase an eSIM?

  You may purchase a new eSIM in a few ways: in store in MySurfroam application ATTENTION! The QR code is unique and appliFew readers

• Can I use any handset with my Surfroam eSIM?

  Surfroam eSIM works with handsets that support an eSIM feature only. Please check the complete list of actual devices that are compatible with Surfroam eSIM. Purchasing Surfroam eSIM from the MySurfroam application, you will see a complete device list. Please scroll down to find your device: (https://storage.crisp.chaFew readers

• How many eSIM profiles can I have on my handset?

  This is a phone memory feature. Although the handsets should support up to 5 profiles, we recommend you to check the user guide of your device as it may vary from one device to another. However, only one Surfroam eSIM can be connected to the network at any point in time. ATTENTION! The Surfroam eSIM activation QR code is unique and is applicable for just one-time use on one device only. Once scanned, please ensure you complete the process of adding the Data Plan. Please do notFew readers

• How can I check eSIM usage?

  Using iPhone Settings Cellular or Settings Mobile Data Using iPad Settings Cellular Data Scroll down to find which apps are using cellular data. If you don't want an app to use cellular data, you can turn it off for that app. When cellular data is off, apps will only use Wi-Fi for data. To see the cellular data usage for individual System Services, go to Settings Cellular or Settings Mobile Data Scroll to the bottom of the screen and tap System Services. CFew readers

• I lost my phone with the eSIM inside

  Surfroam eSIM is a digital profile and once activated and successfully used on the device, can not be used on the same or another device. In case of lost, it is possible to transfer initial balance from the lost eSIM to the new one. Thanks, I need new eSIMFew readers

• Benefits of using Surfroam eSIM

  If you have multiple SIM cards from the same or different operators, you can store all of them on your phone using the eSIM feature, as long as: The operator whose physical SIM you have currently also supported eSIM Your phone has enough space for multiple eSIMs (based on the phone specifications). Example: If you often travel and have a SIM card from the home telecom operator, then you could use your local SIM card and Surfroam eSIM at the same time through the below: Store boFew readers

• eSIM purchase refund

  Every digital Surfroam eSIM activation QR code is unique, applicable for use on one device only, and is nonrefundable once provisioned and activated on a device. Please refer to Surfroam Refund PolicyFew readers

• Hotspot/Tethering feature

  Tethering feature is possible with Surfroam eSIM/SIM. Please set APN globaldata in APN settings panel hotspot for sure.Few readers