• Getting started with my Surfroam SIM

  Please follow the Quick Start Guide. You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below: Make sure that there are enough funds on your Surfroam SIM balance Ensure that the power is turned off on your device Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your deviPopular

• Troubleshooting connectivity problems

  Please check the following before contacting us for help: Mobile device is turned on SIM card is installed correctly into SLOT 1 Current balance is positive Mobile device is receiving a mobile network signal. Cellular data settings for your device are correct: • Cellular Data ON • Data Roaming ON • APN set to "globaldata" (without quotation marks) Turn your mobile device OFF and back ON Test your connection by opening a web browser on your device and attempSome readers

• Getting started on an Android device

  Please insert Surfroam SIM into your unlocked mobile device SLOT 1 and configure it to use the Surfroam service. Then please do next: Make sure that there are enough funds on your Surfroam SIM balance Ensure that the power is turned off on your device Remove the old SIM (if one is installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device Check that the MobFew readers

• Surfroam SIM/eSIM expiration

  Surfroam SIM/eSIM is active as long you have a valid balance and continue using it. It might be deactivated and recycled if you have not used your SIM/eSIM for more than half a year. *Surfroam endeavours to provide the Customer with high-quality service. Same time, Surfroam does not guarantee that the service will not be interrupted, delivered on time, safely or properly.Few readers

• How to find Surfroam SIM Toolkit Menu?

  Please make sure that Surfroam SIM is placed into SLOT 1 No other SIM cards inserted Set preferred Network connection type to 3G and disable VoLTE Then, please find SIM Toolkit Menu as follows: Android: Go to Applications -SIM Services or SIM Toolkit (will be an app between your other apps) iOS: Go to Settings -Phone or Mobile Data -SIM Applications -Location selection Windows: Settings -mobile + SIM -SIM settings -SIM applications Non-smartphones: GFew readers

• Getting started on a Modem/Router/MiFi devices

  In case if you use Surfroam SIM in the pocket router, you need to set proper location profile on your SIM in advance using any unlocked phone with roaming enabled. Please follow the Quick Start Guide. Please do next: Insert Surfroam SIM into unlocked phone in SLOT 1, turn it ON Enable Roaming on your phone settings Wait for constant signal and take Surfroam SIM out of the phone Place SIM into your router, turn it ON Then check aFew readers

• Why Surfroam SIM has to be placed in SLOT 1?

  In dual-slot smartphones, you have to put Surfroam SIM into SLOT 1. It is guaranteed that the Surfroam SIM card will be activated correctly and registered in a network as fast as possible. Also, it helps to make the setup process simple and handy. SLOT 2 supports "simple SIM's," local SIM's and SD cards, in many cases depending on the manufacturer device, SLOT 2 does not support new smart SIM technologies. SLOT 1 supports all types of SIM's, including "smart" SIM's with more memory and functionsFew readers

• Where is my order?

  Track your shipment If you selected the Regular post simple delivery option, the delivery time frames might vary up to a few weeks. Albania Argentina Bahrain Bosnia and Herzegovina Curaçao Honduras India Kenya Liechtenstein Montenegro North Macedonia Pakistan the Philippines Taiwan UruguayFew readers

• What is a Surfroam SIM Toolkit?

  SIM Toolkit is a built-in Surfroam SIM app with an icon that looks like a SIM chip named SIM Applications, Profile or Tools. No need to download it from anywhere. SIM Toolkit will be shown on your device when your Surfroam SIM is inserted into SLOT 1.Few readers

• Getting started on an Apple iPhone

  Please follow the Quick Start Guide. go to Settings General Profiles delete any installed APN profile (if present) go to Settings Mobile Data Mobile Data Options Mobile Data Network Enter APN globaldata (one word small letters no spaces) into sections Mobile Data, LTE, and Hotspot if available. Delete username and password if present. Please restart iPhone. After restart please check next: Data Roaming enabled 3G mode enabled (turnFew readers

• Can I switch my Surfroam SIM to eSIM?

  Surfroam eSIM is a dedicated service, so SIM cannot be converted to eSIM, as well as an eSIM cannot be converted to a SIM. You may get an NEW eSIM or NEW SIM as an addition and have two ways to be connected.Few readers

• How can I get a refund?

  Surfroam SIM purchase can be partially* refunded if: Surfroam SIM is not activated Initial balance is intact Less than 30 days have passed since the date of purchase Please refer to the Surfroam Refund Policy *excluding shipping costsFew readers

• I get MMI code problem message

  Please check next steps: Carrier/network selection set to automatic Data roaming is enabled Preferred network type set to 3G/4G Delete all APN records you have present and make a new one APN globaldata (one word small letters) Please DO NOT CHANGE any other fields. Proceed to end Restart your phone and check connectionFew readers

• Does Surfroam work on a cruise ships?

  Surfroam provides coverage in onshore (landline) networks only. During open sea navigation, you will have no access to any network. Please check Surfroam actual rates and coverage.Few readers

• I want to use Surfroam as IoT, M2M

  Surfroam is a prepaid global roaming internet access solution for professionals and frequent travellers. Currently, we do not offer IoT, M2M service for any customers, who plan using Surfroam SIM in stand alone devices/GPS trackers etc.Few readers

• SIM PIN/PUK lock

  We strongly recommend DO NOT use SIM lock. There are two ways how to get a new SIM card: Purchase a new SIM card with an initial balance*: https://surfroam.com/products/surfroam-sim Get a replacement new SIM with no balance*: https://surfroam.com/products/replacement-surfroam-sim There are twoFew readers