Getting started with my Surfroam SIM
Please follow the Quick Start Guide.
You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service.
Please follow simple instruction below:
Make sure that there are enough funds on your Surfroam SIM balance
Ensure that the power is turned off on your device
Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your deviPopularGetting started on an Android device
Please insert the Surfroam SIM into your unlocked mobile device SLOT 1 and configure it to use the Surfroam service.
Then, please do the following:
Make sure that there are enough funds on your Surfroam SIM balance.
Ensure that the power is turned off on your device.
Remove the old SIM (if one is installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device.Few readersHow to find Surfroam SIM Toolkit Menu?
Before You Start
Insert the Surfroam SIM into Slot 1 (if your device has multiple SIM slots).
Remove any other SIM cards to avoid conflicts.
Set Preferred Network Type to 3G and disable VoLTE:
Go to Settings → Network & Internet → Mobile Network.
Select Preferred Network Type → Choose 3G.
Disable VoLTE (if available).
Find the SIM Toolkit Menu
On Android:
Open Apps (App Drawer).
LookFew readersGetting started on a Modem/Router/MiFi devices
In case if you use Surfroam SIM in the pocket router, you need to set proper location profile on your SIM in advance using any unlocked phone with roaming enabled.
Please follow the Quick Start Guide.
Please do next:
Insert Surfroam SIM into unlocked phone in SLOT 1, turn it ON
Enable Roaming on your phone settings
Wait for constant signal and take Surfroam SIM out of the phone
Place SIM into your router, turn it ON
Then check aFew readersWhy Surfroam SIM has to be placed in SLOT 1?
In dual-slot smartphones, you must put the Surfroam SIM into SLOT 1.
SLOT 1 supports all SIMs, including "smart" SIMs with more memory and functions.
It is guaranteed that the Surfroam SIM card will be activated correctly and registered in a network as fast as possible.
Also, it helps to make the setup process simple and handy.
SLOT 2 supports "simple SIMs," local SIMs, and SD cards.
However, depending on the manufacturer's device,Few readersWhat is a Surfroam SIM Toolkit?
SIM Toolkit is a built-in Surfroam SIM app that appears between your phone Applications or Utilities as an icon that looks like a SIM chip. It can be named SIM Applications, Profile, or Tools.
On Apple devices, such as the iPhone and iPad, it is available in Settings Mobile Services.
No need to download it from anywhere - it is stored in eSIM or SIM memory.
SIM Toolkit will be shown on your device when your Surfroam SIM is inserted into SIM SLOT 1 or when Surfroam eSIM is setFew readersGetting started on an Apple iPhone
Please follow the Quick Start Guide.
go to Settings General Profiles delete any installed APN profile (if present)
go to Settings Mobile Data Mobile Data Options Mobile Data Network
Enter APN globaldata (one word, small letters, no spaces) into the Mobile Data, LTE, and Hotspot sections if available.
Delete username and password if present.
Please restart the iPhone.
After restart, please check the following:
Data Roaming enabled
3GFew readersI get MMI code problem message
MMI Code Problem – Troubleshooting Steps
If you receive an MMI code problem message, please follow these steps to resolve it:
Set Carrier/Network Selection to Automatic
Go to Settings → Mobile Network → Network Selection
Ensure Automatic is enabled
Enable Data Roaming
Go to Settings → Mobile Network → Data Roaming
Ensure Data Roaming is ON
Set Preferred Network Type to 3G/4G
Go tFew readersDoes Surfroam work on a cruise ships?
Surfroam provides coverage only onshore (landline) networks.
During open sea navigation, you will have no access to any network. However, many landline networks have coverage up to 20 miles from the shore.
Please check Surfroam's actual rates and coverage.Few readersI want to use Surfroam as IoT, M2M
Surfroam is a prepaid global roaming internet access solution for professionals and frequent travellers.
Currently, we do not offer IoT, M2M service for any customers, who plan using Surfroam SIM in stand alone devices/GPS trackers etc.Few readersSIM PIN/PUK lock
We strongly recommend DO NOT use SIM lock.
There are two ways how to get a new SIM card:
Purchase a new SIM card with an initial balance*:
https://surfroam.com/products/surfroam-sim
Get a replacement new SIM with no balance*:
https://surfroam.com/products/replacement-surfroam-sim
There are twoFew readersHow to set IMSI for Surfroam SIM?
How to Select IMSI on Surfroam eSIM
Surfroam uses multi-IMSI technology, meaning your eSIM carries multiple IMSI profiles (IMSI 2, 7, 10, 22, 25, and 26).
Each country has specific available IMSIs with different coverage and rates.
Your eSIM automatically selects an IMSI by default, but you can manually switch IMSIs for better coverage or lower rates.
📱 How to Select IMSI on iPhone & iPadFew readersHow to select Country?
How to Select IMSI on Surfroam eSIM
Surfroam uses multi-IMSI technology, meaning your eSIM carries multiple IMSI profiles (IMSI 2, 7, 10, 22, 25, and 26). Each country has specific available IMSIs with different coverage and rates.
By default, your eSIM automatically selects an IMSI, but you can manually switch IMSI for better coverage or lower rates.
📱 How to Select IMSI on iPhone & iPadFew readers