• Getting started with my Surfroam SIM

  Please follow the Quick Start Guide. You need to install the Surfroam SIM into your unlocked mobile device in to SLOT 1 and configure it to use the Surfroam service. Please follow simple instruction below: Make sure that there are enough funds on your Surfroam SIM balance Ensure that the power is turned off on your device Remove the old SIM (if one installed), pop out the matching sized Surfroam SIM, install it in your device and power up your deviPopular

• Getting started on an Android device

  Please insert the Surfroam SIM into your unlocked mobile device SLOT 1 and configure it to use the Surfroam service. Then, please do the following: Make sure that there are enough funds on your Surfroam SIM balance. Ensure that the power is turned off on your device. Remove the old SIM (if one is installed), pop out the matching sized Surfroam SIM, install it in your device and power up your device.Few readers

• Surfroam SIM or eSIM expiration

  Just check and refill your balance once a year.Few readers

• How to find Surfroam SIM Toolkit Menu?

  Before You Start Insert the Surfroam SIM into Slot 1 (if your device has multiple SIM slots). Remove any other SIM cards to avoid conflicts. Set Preferred Network Type to 3G and disable VoLTE: Go to Settings → Network & Internet → Mobile Network. Select Preferred Network Type → Choose 3G. Disable VoLTE (if available). Find the SIM Toolkit Menu On Android: Open Apps (App Drawer). LookFew readers

• Getting started on a Modem/Router/MiFi devices

  In case if you use Surfroam SIM in the pocket router, you need to set proper location profile on your SIM in advance using any unlocked phone with roaming enabled. Please follow the Quick Start Guide. Please do next: Insert Surfroam SIM into unlocked phone in SLOT 1, turn it ON Enable Roaming on your phone settings Wait for constant signal and take Surfroam SIM out of the phone Place SIM into your router, turn it ON Then check aFew readers

• Why Surfroam SIM has to be placed in SLOT 1?

  In dual-slot smartphones, you must put the Surfroam SIM into SLOT 1. SLOT 1 supports all SIMs, including "smart" SIMs with more memory and functions. It is guaranteed that the Surfroam SIM card will be activated correctly and registered in a network as fast as possible. Also, it helps to make the setup process simple and handy. SLOT 2 supports "simple SIMs," local SIMs, and SD cards. However, depending on the manufacturer's device,Few readers

• What is a Surfroam SIM Toolkit?

  SIM Toolkit is a built-in Surfroam SIM app with an icon that looks like a SIM chip named SIM Applications, Profile or Tools. No need to download it from anywhere. SIM Toolkit will be shown on your device when your Surfroam SIM is inserted into SLOT 1.Few readers

• Getting started on an Apple iPhone

  Please follow the Quick Start Guide. go to Settings General Profiles delete any installed APN profile (if present) go to Settings Mobile Data Mobile Data Options Mobile Data Network Enter APN globaldata (one word, small letters, no spaces) into the Mobile Data, LTE, and Hotspot sections if available. Delete username and password if present. Please restart the iPhone. After restart, please check the following: Data Roaming enabled 3GFew readers

• I get MMI code problem message

  MMI Code Problem – Troubleshooting Steps If you receive an MMI code problem message, please follow these steps to resolve it: Set Carrier/Network Selection to Automatic Go to Settings → Mobile Network → Network Selection Ensure Automatic is enabled Enable Data Roaming Go to Settings → Mobile Network → Data Roaming Ensure Data Roaming is ON Set Preferred Network Type to 3G/4G Go tFew readers

• Does Surfroam work on a cruise ships?

  Surfroam provides coverage in onshore (landline) networks only. During open sea navigation, you will have no access to any network. Please check Surfroam actual rates and coverage.Few readers

• I want to use Surfroam as IoT, M2M

  Surfroam is a prepaid global roaming internet access solution for professionals and frequent travellers. Currently, we do not offer IoT, M2M service for any customers, who plan using Surfroam SIM in stand alone devices/GPS trackers etc.Few readers

• SIM PIN/PUK lock

  We strongly recommend DO NOT use SIM lock. There are two ways how to get a new SIM card: Purchase a new SIM card with an initial balance*: https://surfroam.com/products/surfroam-sim Get a replacement new SIM with no balance*: https://surfroam.com/products/replacement-surfroam-sim There are twoFew readers