How to activate my new eSIM?
How to Activate Your New Surfroam eSIM
⚠️ IMPORTANT: The QR code is unique and for one-time use on a single device. If you delete the eSIM, you will need a replacement eSIM.
🔹 Before You Begin:
✔ Use an UNLOCKED device that supports eSIM.
✔ Ensure a stable Wi-Fi connection during activation.
✔ Temporarily turn OFF all other eSIM data plans (if present).
✔ Update your device software to the latest version.
Right after receiving your SurfroaPopularHow to set APN?
How to Set APN for Surfroam eSIM
To ensure a proper connection, you need to set the correct APN on your device.
📱 Android
Go to:
Settings → Connections → Mobile Networks → Access Point Names (APN)
Create a new APN and enter the following details:
Name: globaldata, rh, or internet,
APN: globaldata, rh, or internet,
DO NOT change or enter any other fields.
DO NOT modify APN tPopularHow to set country?
How to Select IMSI on Surfroam eSIM
Surfroam uses multi-IMSI technology, meaning your eSIM carries multiple IMSI profiles (IMSI 2, 7, 10, 22, 25, and 26). Each country has specific available IMSIs with different coverage and rates.
By default, your eSIM automatically selects an IMSI, but you can manually switch IMSI for better coverage or lower rates.
📱 How to Select IMSI on iPhone & iPad
Go to:
Settings → Mobile Service → SPopularGetting connected in USA
Getting Connected in the USA
If you are having trouble connecting in the USA, follow these steps:
Step 1: Reset APN & Restart Your Phone
Reset APN settings to default.
Restart your phone and check your connection.
Step 2: Manually Select IMSI (If Needed)
If the issue persists, manually select IMSI 25 or IMSI 22, then restart your phone and configure the APN.
📱 How to Set IMSI on iOS
Go to Settings → Mobile DataPopularHow to transfer my eSIM to a new device?
How to Transfer Your Surfroam eSIM to a New Device
⚠️ IMPORTANT NOTICE:
Surfroam eSIM QR codes are unique and can only be used on a single device.
However, if you delete the eSIM, it may be reactivated on the SAME DEVICE.
For every NEW phone (device), you need a new eSIM profile, which will require a new eSIM.
🔄 Reactivating Surfroam eSIM on the Same Device
If you accidentally removed your Surfroam eSIM and need to reactivate it on the saSome readersTroubleshooting eSIM connectivity problems
Before contacting us for help, please check the following:
1. Ensure your device is correctly configured
Your mobile device is receiving a network signal.
Your eSIM is set as the only active SIM (disable other SIMs/eSIMs).
Cellular data settings are correct:
Cellular Data: ON
Data Roaming: ON
APN: Set according to your country and IMSI
2. Check your eSIM balance
Ensure your balance is positive before attempting to connSome readers"Unable to Complete Cellular Plan Change. Try again later" message
"Unable to Complete Cellular Plan Change" or "Your Cellular Plan Could Not Be Set Up" Error
If you see this message while setting up your new Surfroam eSIM, it typically means:
✔ Your WiFi signal is weak, interrupting the eSIM setup.
✔ An existing active eSIM is blocking the activation.
How to Fix This Issue:
1️⃣ Use an UNLOCKED device – Ensure your phone is not carrier-locked and supports eSIM.
2️⃣ Connect to a Strong WiFi Network – Weak or unstaFew readersHow can I purchase an eSIM?
You may purchase a new eSIM in a few ways:
in store
in MySurfroam application
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ATTENTION!
TheFew readersWhat is Surfroam eSIM?
What is Surfroam eSIM?
Surfroam eSIM is a digital SIM card that provides seamless global data roaming without the need for a physical SIM. It offers wider network coverage, better rates in many countries, and simplified management via the MySurfroam Web App.
With Surfroam eSIM, you can:
✔ Store multiple eSIM profiles on your device.
✔ Enjoy more local networks in over 200+ countries.
✔ Manage your account easily through MFew readersHow can I check eSIM usage?
How to Check Your Surfroam eSIM Data Usage & Balance
📊 Check Data Usage on Your Device
📱 On iPhone:
Go to: Settings → Cellular (or Mobile Data).
Scroll down to see which apps are using cellular data.
To prevent an app from using mobile data, turn off its toggle (it will then use Wi-Fi only).
To check System Services usage:
Scroll to the bottom and tap System Services (note: cellular data for system services cannot beFew readersI lost my phone with the eSIM inside
I Lost My Phone with Surfroam eSIM – What Should I Do?
If you lost your phone with an active Surfroam eSIM, please note:
Surfroam eSIM is a digital profile that cannot be transferred to another device once activated.
A new eSIM is required to continue using Surfroam.
How to Recover Your Balance
If your previous balance is still valid, we can transfer it to your new eSIM after purchase.
📌 Get a replacement eSIM here:
🔗 I need a new SurfroamFew readerseSIM purchase refund
Surfroam eSIM Activation & Refund Policy
Every Surfroam eSIM activation QR code is:
✔ Unique – It can only be used on a single device.
✔ Non-transferable – Once activated, it cannot be moved to another device.
✔ Non-refundable – After provisioning and activation, refunds are not available.
📌 For more details, please refer to our Refund Policy.Few readersHotspot/Tethering feature
Tethering (Hotspot) with Surfroam eSIM/SIM
Yes! Tethering (mobile hotspot) is supported with Surfroam eSIM/SIM, allowing you to share your data connection with other devices.
How to Enable Hotspot with Surfroam
📌 Set the correct APN for tethering:
Go to APN settings on your device.
Ensure APN: globaldata, rh, or internet, is set in the Hotspot/Tethering section.
📱 Setting Up Hotspot by Device
On iOS (iPhone & iPad)Few readersHow to Select IMSI on Surfroam eSIM?
How to Select IMSI on Surfroam eSIM
Surfroam uses multi-IMSI technology, meaning your eSIM carries multiple IMSI profiles (IMSI 2, 7, 10, 22, 25, and 26). Each country has specific available IMSIs with different coverage and rates.
By default, your eSIM automatically selects an IMSI, but you can manually switch IMSI for better coverage or lower rates.
📱 How to Select IMSI on iPhone & iPad
Go to:
Settings → Mobile Service → SFew readers