• How to activate my new eSIM?

  1. Use an UNLOCKED device only. 2. Get a reliable WiFi connection. 3. Temporarily turn OFF all eSIM data plans. Right after you receive the Surfroam eSIM to your email, please login into the MySurfroam application with your customer email. You will find an activation voucher right in the application: tap the small CHPopular

• How to set APN?

  Android Go to: Connections -Mobile Networks -Access Point Names. Set Surfroam APN for Surfroam eSIM. DO NOT CHANGE any OTHER fields DO NOT CHANGE or enter APN type Turn ON Roaming, make sure Mobile Data is set to Surfroam eSIM, turn OFF WiFi and check connection. iOS Go to: Settings Mobile Data (Cellular) DATA PLANS (Surfroam eSIM) Mobile Data Network Set Surfroam APN: globaldata (or APN: rh) (one word small letters no spaPopular

• How to set country?

  Android: Browse your applications on the phone screen. You will find a new app SIM Applications. Usually, it has an icon with a small gear. SIM applications appear after Surfroam eSIM is activated or turned ON. Start it, and you will see the menu: * Country * Mode * ICCID Please choose the Country section, and select the country name you are locaPopular

• Getting connected in USA

  If that does not work, please set the location to IMSI 22 using manual mode, restart your phone, set APN globaldata and check connection. TO SET LOCATION IMSI using iOS: Please go to Mobile Data -Surfroam eSIM -SIM Applications. You will see the following menu: Country Mode ICCID select *Mode > set it to *Manual > set *IMSI 22 from the list. Restart your phone, set APN globaldata and check connection. TOPopular

• How to transfer my eSIM to a new device?

  ATTENTION! The QR code is unique and is applicable for one-time use on one device only. Once scanned, please ensure you complete the process of adding the Data Plan. Please DO NOT select "Delete" option from the eSIM settings as this will permanentlySome readers

• "Unable to Complete Cellular Plan Change. Try again later" message

  or This message means that during the new eSIM setup, you need to have a strong WiFi signal, or the existing active eSIM on your device is blocking new eSIM activation. 1. Use an UNLOCKED device only. 2. Get a reliable WiFi connection. 3. Temporarily turn OFF all eSIM data plans.Few readers

• How can I purchase an eSIM?

  You may purchase a new eSIM in a few ways: in store in MySurfroam application ATTENTION! The QR code is unique and appliFew readers

• What is Surfroam eSIM?

  The new and great Surfroam eSIM gives more comprehensive coverage, with more local networks available, better rates in many countries, a simple management Web App, MySurfroam,Surfroam eSIM is the equivalent of a digital or electronic version of your physical SIM. This feature allows you to store several SIM cards - eSIM profiles - on your phone without carrying the SIM cards.Few readers

• How can I check eSIM usage?

  Using iPhone Settings Cellular or Settings Mobile Data Using iPad Settings Cellular Data Scroll down to find which apps are using cellular data. If you don't want an app to use cellular data, you can turn it off for that app. When cellular data is off, apps will only use Wi-Fi for data. To see the cellular data usage for individual System Services, go to Settings Cellular or Settings Mobile Data Scroll to the bottom of the screen and tap System Services. CFew readers

• I lost my phone with the eSIM inside

  In case of loss, it is possible to transfer an initial balance from the lost eSIM to the new one. Thanks, I need new eSIMFew readers

• eSIM purchase refund

  Every digital Surfroam eSIM activation QR code is unique, applicable for use on one device only, and is nonrefundable once provisioned and activated on a device. Please refer to Surfroam Refund PolicyFew readers

• Hotspot/Tethering feature

  Tethering feature is possible with Surfroam eSIM/SIM. Please set APN globaldata in APN settings panel hotspot for sure.Few readers